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“Pet Owners Beware” 2 of 5 stars
Review of Country Inn & Suites by Carlson _ Boise West at Meridian

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Country Inn & Suites by Carlson _ Boise West at Meridian
2.5 of 5 Hotel   |   3355 East Pine Avenue, Meridian, ID 83642   |  
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Ranked #3 of 10 Hotels in Meridian
McMinnville, Oregon
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Pet Owners Beware”
2 of 5 stars Reviewed September 30, 2013

When I booked the room through Priceline it showed this as pet-friendly. When we checked in with a small dog (17 lbs) they required $40 fee, which is exorbitant. We have been travelling around with both large and small dogs for many years and this is by FAR the most expensive.
So-so in an out-of-the-way location (when travelling through Idaho by interstate) Would not give it more than 2 stars. Very strong chlorine smell from the indoor pool. Free hot breakfast very average with food not particularly appealing. Might be classed as pet-friendly but certainly not pet-owner friendly. Day staff not at all helpful and somewhat arrogant insisting their pet fee ($40 per animal) was much better than other hotel chains in the area.

Room Tip: If you have a dog look elsewhere for value.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, October 3, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We do have a policy and fee in place for guests traveling with pets. We have extensive cleaning that is done to each room after every guest. I apologize if this is an inconvenience for you. We hope for another opportunity to exceed your expectations.
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101 reviews from our community

Traveler rating
    59
    31
    7
    2
    2
See reviews for
52
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Langley City, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 8, 2013

We requested a 2 bed plus pull out couch to fit our family of 5. It was great- our "room" was actually 2 rooms! A sitting room with pullout couch and tv and then a separate room with 2 queens. 2 TVs. Great pool. Really nice hotel and breakfast - just a but dated.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, September 23, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Executive Suite. We are happy to announce that we just started our fresh new look in the rooms. Beautiful plush new bedding. We hope to see you again when your travels bring you back to Boise. We would love to get your feedback on the recent changes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corpus Christi, Texas
Top Contributor
57 reviews 57 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 23, 2013

We booked this hotel as an added part of our trip through the airline. So, we received a really good price. Very pleased with the receptionists and hotel staff. The room was very comfortable and quiet. The cookies, coffee and teas available were a great treat. The breakfast was standard fare. PLUS we really liked the convenience to all the restaurants, downtown and the green belt and we weren't far from the airport when it was time to leave.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, September 23, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our Hotel and the great things Boise has to offer. I will be sure to give kudos to the staff for their pleasant service and attitude!We look forward to your next stay when your travels bring you back to the area.
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Las Vegas
Top Contributor
67 reviews 67 reviews
39 hotel reviews
Reviews in 27 cities Reviews in 27 cities
192 helpful votes 192 helpful votes
5 of 5 stars Reviewed August 20, 2013

The selection of hotels are strong in this area. Country Inn & Suites stands toe to toe with the other big players here. I have stayed at and visited other hotels here and Country Inn is perfect.

The beds are very comfortable. The rooms are clean, with lots of space. The indoor pool and Jacuzzi are open from 6am to 12am.

The breakfast layout is a model of what all 'Full Hot Breakfasts' should be. Too many others have a corner area in the middle that is a bottleneck. This has a very long counter, plus another big waffle area on a different wall. Very well done. Please replace the nasty Smuckers Breakfast Syrup. It really ruins the waffles.

The elevator is too small for the luggage carts (they fit, but have to be turned catty corner, then there is little room for guests. Fix this by replacing the carts.

The central heating/cooling is wonderful, but I wonder why ours never stopped running the blower, even when off.

The cost was so much lower that other cities, I thought I wouldn't find a better deal. I found that my sister got a couple of Residence Inn rooms for the same rate. That's okay, though, because despite the small problems, Country is on equal ground with Hampton, Residence, Towne Place, Candlewood, and others. Out of the 5 hotels I stayed in last week, this one was by far the best.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, September 23, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our many ammenities here at Country Inn & Suites Boise West! We are happy to hear that you were comfortable and loved the space in our rooms. Thank you for the feedback on items that weren't so great. We will use that in hopes to exceed your expectations the next time you stay with us.
Please friend us on Facebook to stay informed of our upcoming specials!
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Rigby, Idaho
Top Contributor
200 reviews 200 reviews
192 hotel reviews
Reviews in 126 cities Reviews in 126 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed August 7, 2013

This is a no-frills budget hotel that includes a complimentary breakfast and free wifi. I had a good night sleep using Club Carlson points plus a few extra dollars for a room upgrade. What I liked: free cookies at check-in, 10% discount at nearby restaurants for showing your room key, a/c worked well, convenient location. I didn't like the low quality breakfast items.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, August 19, 2013
We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern further, please call us directly and ask for Tabatha McNulty- General Manager 208-639-3300
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The Dalles, Oregon, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 19, 2013

I needed a vacume and housekeeping said:why.I said: because my room is messy..! Housekeeping: oh did someone steal something! Me: ummm no!!*laughs*
Then I needed some totliet paper housekeeping:we cant give u some because room service is done for the day. Me: ummm ok?? *Mom called* mom:we need totliet paper.:) housekeeping:ok acme down and get it *we go down* we get some...
If anybody comes bring:
1.vacume
2.totliet paper
3.and some good service

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, July 22, 2013
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. To hear about our Housekeeping staff treating you in that manner, and the front desk as well is concerning. We take these issues very seriously. To discuss your concern further, please contact the hotel directly, and ask for Tabatha McNulty- General Manager 208-639-3300. I look forward to talking with you.
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Salem, Oregon
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 11, 2013

We recently went to Idaho for a day at the Roaring Springs water park & stayed the night here. The people were very friendly & helpful when we arrived at 10 am & allowed us to do the room paperwork & get our keys before going to the park because we did not plan on returning until after 8.
When we returned we went straight to our room & were a bit disappointed as it was not very clean. There was a pile of sand in between the two beds that made us wonder if the room had been vacuumed, a hair on one of the pillows & the worst was the curly hair that was on the toilet seat. This was all pretty surprising because the rest of the hotel looks very clean.
The hotel is very near many restaurants & places to shop & finding a place to go for dinner was not a problem at all.
The complimentary breakfast the next day was good with a lot of variety.
When we checked out we let the person at the desk know about the shoddy state of the room when we arrived & he thanked us very much for letting him know. It almost looked like it was not the first time he had heard it. I hate to leave a negative review after seeing only one room for one night when the rest of the place seemed really nice & the rates were very good.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tabatha M, General Manager at Country Inn & Suites by Carlson _ Boise West at Meridian, responded to this review, July 18, 2013
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. To discuss your stay further, please feel free to contact the hotel directly, and ask for Tabatha- General Manager 208-639-3300. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites by Carlson _ Boise West at Meridian

Address: 3355 East Pine Avenue, Meridian, ID 83642
Phone Number:
Location: United States > Idaho > Meridian
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Meridian
#4 Business Hotel in Meridian
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites by Carlson _ Boise West at Meridian 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Meridian Country Inn
Country Inn Meridian
Country Inn & Suites By Carlson _ Boise West At Meridian Idaho

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