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“Great views and good food but the worst customer service I have ever had at fine dining.” 1 of 5 stars
Review of Narrows

Narrows
501 W Lake St, 501 W. Lake Street, McCall, ID 83638
208-634-2244
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Ranked #12 of 58 Restaurants in McCall
Certificate of Excellence 2014
Dining options: Reservations
Restaurant details
Dining options: Reservations
1 review
“Great views and good food but the worst customer service I have ever had at fine dining.”
1 of 5 stars Reviewed June 2, 2013

We had a table of seven and it took our waitress, Odessa, almost 15 mins to come to our table. She was incredibly rude throughout the meal, could not crack a smile to save her life and huffed and threw a fit when we asked her to remove the gratuity she had put on our checks. At one point, the experience was just surreal with five staff doting on the two other tables while we were essentially ignored. With customer service like that, no wonder the restaurant was nearly empty.

  • Visited June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dan S, General Manager at Narrows, responded to this review, June 5, 2013
Hi there –

We are disappointed to hear about your experience and appreciate you bringing it to our attention. We will address this with the team in order to prevent this type of disservice to our future guests. Your experience was an exception to our normally excellent service and we hope you’ll visit again and give us the opportunity to show you that we can do much better.

Thanks,
Dan Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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35 reviews from our community

Visitor rating
    18
    12
    2
    2
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Boise, Idaho
Top Contributor
59 reviews 59 reviews
30 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Great appetizers”
4 of 5 stars Reviewed March 27, 2013

Enjoyed the bar and appetizers. Great views of the lake and excellent service. One could eat dinner here with just the appetizers. Can also order from the Lake Grill restaurant.

Visited March 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagle, Idaho
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Dining experience Oct. 26, 2012”
5 of 5 stars Reviewed November 3, 2012

With out of town guests from Michigan, we were looking for a special dining experience. We were not disappointed! The fresh seafood appetizers were excellent and surpassed many restaurants on the Coast, they offered a great wine selection including wines made in Idaho, and the beef dishes were cooked to perfection!! The service was attentive and unobtrusive. It was one of our best dining experiences, and our guests were so pleasantly surprised! When spending money on a nice dinner out, this went beyond our expectations! Shauna Shaltry, Eagle, Idaho

  • Visited October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Senior Contributor
32 reviews 32 reviews
20 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Nice location”
4 of 5 stars Reviewed November 2, 2012

Beautiful location inside the Shore Lodge. Certainly pricey but good food! They have tables right up against the windows so you can look out over the lake.

Visited March 2012
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Caldwell, Idaho
2 reviews
1 helpful vote 1 helpful vote
“Things that make you go Hmmmmmm”
2 of 5 stars Reviewed May 20, 2012

We read great reviews on the Lake Grill which is downstairs at Shore Lodge, when we arrived we were told that they close at 2 pm but the Narrows Grill upstairs served the same menu. The view was awesome at both grills so we thought we would try it and enjoy the view. However that is where the enjoyment ended. I ordered the Turf and Surf.....Fried Pugent sound oysters and a Smoked Pork Belly, My wife ordered the Wings that said they were Korean style. The oysters were very small about the sizr of the last joint on my index finger, they were lightly breaded and barely fried at all, the breading was still almost white in color and the centers of the oysters were cold (yuck) the Pork Belly was fire grilled and so well done it was hard and mostly black on the out side, it did not taste like smoked meat at all, actually very bland. The wings were a nice portion but had a balsamic vinaigrette glaze slightly sweet? Korean wings we envisioned would have had Asian Peppers and Garlic not balsamic vinaigrette.......Strange results after reading the great views about the Lake grill. Also the Lake grill review said 9 to 14 dollars more like 12 to 35 I think the nice reviews were written by the staff at the Hotel BEWARE so strange and so so so overpriced!

  • Visited May 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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