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Best Western Kentwood Lodge: Traveler Reviews

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  • A summary score based on quality, quantity and age of traveler ratings.
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  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 19 hotels in Ketchum
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  • Hotel class: 3 of 5
  • Address: 180 South Main Street, PO Box 2172 Ketchum, ID 83340
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary Rustic Lodge-style Hotel with custom river rock & log exterior, located downtown; near Bald Mountain Ski Area. This description is based on information provided by the hotel.
Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Check Rates: $159 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western Kentwood Lodge

( 5-9 of 10 )
“True Hospitality”

Best Western Kentwood Lodge

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5 of 5 stars
San Diego
Jan 29, 2008
2/2 found this review helpful

We had been traveling all day (but who hasn't when they arrive at a hotel!) and were pleasantly surprised at the ideal location of the hotel. It's right on Main Street, walking distance to all the great restaurants and shops. The hotel itself was is very cute, clean, charming and priced right. I can't get over the great hospitality at the front desk. The gentleman was funny, friendly and quickly made me forget that I had been traveling all day. I don't normally write reviews, but I love that I had a smile on my face while I walked to my room... it's nice when a stranger can do that, it really got my trip off to a great start. As far as the hotel goes, my room was clean, had all the standards, and a great view of Baldy Mtn. My stay was pleasant and I will always come back to this location. The man at the front desk continued to go above and beyond my whole stay; he was more than happy to tell me about the town, where to eat, what to see, etc. I had a great experience and know you will too!!

  • This TripAdvisor Member:
    • Liked — great location and great service
    • Disliked — can't think of something I didn't like
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lpetrovay's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: January 29, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Shopping, Skiing / Winter sports
Was this review helpful? Yes No
Check Rates
Average price*: $159 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Disappointing Stay”

Best Western Kentwood Lodge

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3 of 5 stars
Tampa, Florida
Nov 10, 2007
0/4 found this review helpful

I selected this hotel on recommendations from a friend. I booked this room through the Best Western 1-800 number. I booked a two bed queen room with a kitchenette without a problem.
This property is on the main street coming into Ketchum and at the first traffic light. It was easy to access and there was plenty of parking.
The woman at the desk was helpful and showed us where our room was located at the back of the hotel. The front of the hotel faced the mountains and I asked if there was anyway we could change rooms to take in that view. She was able to accomadate the change and we went up to our room.
We passed a nice enclosed pool area but did not use it. I noticed there was a funny smell in all the hallways. I do not know if this was do to recent carpet cleaning but it smelled like sweaty socks each time I went out. There was never an odor in our room.
The room was large and clean with a king sized bed. It was a jacuzzi room but I found it quite strange that the tub was not in the bathroom but in the corner of the room across from the bed. There was a nice double ,granite sink outside of a large shower. I liked the Oil of Olay ammenities that were left in the room. There was a microwave and small refrigerator and coffee maker in the room which was handy considering there is no breakfast included in the room rate. We were able to make breakfast and lunch in our room. Sliding glass doors opened to a small balcony with chairs and a mountain view.
I found the room a little dark even with the lights on and curtains open. I did not realize how noisy the traffic would be facing the main street. Large trucks moved past all day and night and I found it difficult to fall asleep. I think it would have been better facing the back of the hotel but I do not know for sure.
I thought the hotel average considering the price, lack of included breakfast and all the noise. I think I would try another property if visiting again.

  • This TripAdvisor Member:
    • Liked — view from balcony
    • Disliked — traffic noise and funny smells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terri Eggeman's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: January 30, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Girlfriend getaway, Older travelers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Management Response
SalesSunValley, Manager
(Management representative)
Jun 29, 2008
Thank you for your compliments. Yes, our backside of the hotel is a little quieter,maybe next time we could accomadate you their with a nice room. I also wanted to let you know that due to your review we were able to show them about the smell of the Pine Sol cleaning solution that they used being to strong. They are aware of the comments and have strived to not use them so strongly.They also offer our guests 10% when you let them know you are staying at the hotel.
Thank you again,and we hope to serve you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $159 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Rude, Overpriced Mediocrity”

Best Western Kentwood Lodge

Oct 15, 2007
3/8 found this review helpful

As a very seasoned travelers, I will say that we're very easy going. Hotel experience generally fades into the background of the whole picture unless something noteworthy pulls it forward. Astonishing, really that this time we're driven to write a review to throw out a flag to other travelers, when in 20 years, we have never made a stink. During a drive from Oregon to Jackson WY we decided to take the extra hour and a half to drive to Ketchum/Sun Valley so we could enjoy a quiet hotel and Sunday morning at our favorite breakfast spot. Through a google search we found this hotel and called for reservations. There was one room with a king available for around $140-, so we assumed this was a fairly decent place to be priced thus during the resort "off season". We booked it with assurances that we could arrive late.
The hotel is in a decent location in Ketchum, and the gentleman at the front desk was the best thing the hotel had going.
The room was outdated and cavernous, the bed fairly flat, and the pillows consisted of what appeared to be four very small square sofa pillows with two cases. The television had no remote, and very poor sound. The bathroom was supplied with two anemic overwashed bath towels, two hand towels and two washcloths, and the only real indication we could find that some attempt was being made to raise the standard of this place - quite nice spa-like shower gels (1 small bottle for 2 people) and some face cream samples.
After a late arrival following several long days of travel, our hopes of sleeping late (indicated also by the privacy tag we hung on the door - a rarity for us) were dashed with the first shift of housekeepers calling up and down the hallway about their day yesterday, running vacuums up and down the hallway, and while cleaning the room next to ours, repeatedly crashing the vacuum againsed the wall. It felt like visiting your relatives that wake up at 5:00 and bang around the house to throw hints that it's time to wake up. Because this went on, and on, long beyond the time it would naturally take to vacuum a room or hallway, it became clear that it was a sort of coreographed rousting technique - shortly after 8:00 (check out time was 11:00). Several calls to the front desk went unanswered - the only way we could speak to someone about it was to go to the desk, request the manager, and have to speak with him in front of a group of other guests who were having coffee, which was very embarrassing. The manager had absolutely no interest in putting forth any more effort in addressing the issue than it took to endure the time of my Husband's complaint with a blank face. The reason for this review is because the only explanation we received was that this philosophy of housekeeping is their policy... intimating that housekeeping is far more important than their guests. Once they have your credit card, it feels like they simply could not care less.
With the exception of the evening attendant and the shower gel, absolutely nothing about this hotel is special, or worth the price. If you go to Ketchum, do yourself a favor and keep looking. There are great places that will lend to an experience worth the wonderful town... and that will lend to your ability to sleep a little past 8:00 on a Sunday morning if your vacation calls for it. Motel 6 would honestly be an improvement.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — staff, room, amenities, cleaning policies, management, pillows, decor, etc.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
highlandvoyager's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: October 15, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Management Response
SalesSunValley, Manager
(Management representative)
Jun 29, 2008
Im sorry to hear of your review. It doesnt sound like this hotel, who has been awarded by Best Western International 3 (three) BEST OF THE BEST awards.Nominated recently for a 4th in Customer care. Who also is in the top 5% of Best Westerns at this time. The hotel has received 1 of the awards in Quality(Cleanliness and for providing quality to the guest) ,2nd in Design(for exceptional design and aesthetics),Using River rock,custom log furniture in the rooms,granite counter tops,also has started to triple sheet,has a heavier weighted towel, all rooms have a sm microwave/refridgerator bar area in each room, and with wireless internet too .Thirdly,a Customer Care award,for dedication to guest service. I'm sorry to hear you feel that we bang the vacumn around to roust our guests. This is not our philosophy. This is one reason we have the housekeepers start later,at 9am . We do care about our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $159 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“on vacation”

Best Western Kentwood Lodge

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2 of 5 stars
washinton dc
Aug 12, 2007
0/6 found this review helpful

The service was rude and some women ( blonde ) said she was the owner was very curt, and the rooms were soso a little outdated..
beds were a little flat, But the view was fabulous everything else on our trip was great!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tap7's Summary
Date of Stay: August 2007
Member since: August 12, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $159 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Great Ketchum Motel”

Best Western Kentwood Lodge

Oct 8, 2006
6/6 found this review helpful

We stayed here one night but wished it could have been longer!
For just a few dollars more we got the oversized room - it was beautiful - with 2 sinks ( great when traveling with teen daughter), refer, microwave and a sitting area with sofa. The beds were wonderfully comfy. The pool and hot tub were the cleanest we have ever seen. Staff helpful and very apologetic when our room wasn't quite ready on check-in. And when we checked out they apologised again for our wait.
Wish other motels were like this one!

  • This TripAdvisor Member:
    • Liked — everything
    • Disliked — view was of the parking lot
    • Tips/Secrets: — ask for balcony room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travel lovin' family's Summary
Date of Stay: October 2006
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Outdoor / Adventure, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $159 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Best Western Kentwood Lodge

( 5-9 of 10 )
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Best Western Kentwood Lodge Also Known As

Address: 180 South Main Street, PO Box 2172, Ketchum, ID 83340