We have been enjoying Bigwood pastries and bread both in Ketchum and in Boise for a number of years. So, it was with a good deal of excitement that we noted their new Cafe/deli in Ketchum, proper. The problem is that even by Ketchum standards the manager is rude. She cares not a wit. There seems to be no structure or supervision. A drunk monkey could get this otherwise fine product from the deli case to a bag, with no help. There has been no improvement and our first two visits were 6 weeks before our last. An order of 4 bagels, toasted with cream cheese, to go was 45 minutes and they burned 2 and forgot the cream cheese on 1. We will now boycott the pastry/bread wherever we see it. Go to Starbucks in Ketchum. It is just across the street. Avoid. Seriously.
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