The staff here turned a unfortunate event into a memorable experience!
We had just spent 12 hours on the road on our way home from Christmas Holidays visiting family. Wouldn't you know it, the car starts acting up when we only have 3 hours to go. We pulled off I-15 and the folks at Sleep Inn came to the rescue!
We were checked in quickly, including a corporate discount even though I didn't have my work badge with me. The room was clean (my wife is a big germaphobe). They even had a complimentary dinner (warm soup really hit the spot on an icy evening).
The kids left their swim suits at Grandma's, so the staff called WalMart to see if they had suits in the kids sizes. No luck, so they let us use a few loaner suits. The kids had the greatest time.
The staff got me in contact with the local dealership to get the car sorted. They even have a shuttle that took me to the dealership to save a very cold walk.
We enjoyed the complimentary breakfast and the pool again. They even let us stay past checkout time since the car wasn't quite done.
Thank you Sleep Inn staff! Treating people like people makes a huge difference.
- Official Description (provided by the hotel):
- Our hotel boasts many amenities that will ensure your comfort and enhance your overall experience while you are here. A well-kept indoor pool and hot-tub facility is available for your use, as well as a fitness room filled with state-of-the-art equipment. A meeting room is available for booking at a nominal rate. Additionally, each room contains a 32" flat-screen television, a coffee maker, miniature fridge, microwave, and a safe for added security. High-speed wireless internet is available in every room. One of our most popular amenities is the delicious hot-buffet breakfast which we offer to each and every guest at no additional charge. Complimentary home-made soup, a salad bar, gourmet cookies, and fresh-baked corn bread/garlic bread are also available to all guests every evening between 6pm and 9pm. The rooms in our hotel are well-appointed and modern. Our standards of cleanliness and comfort are second to none, and we are proud to offer our guests a good night's rest on the renowned Simmons "Beauty Rest" mattresses that are featured in every room and suite. The location of Sleep Inn and Suites, Idaho Falls, provides easy access to many points of interest and attractions in the South-East Idaho area. The Museum of Idaho, Riot Zone Fun Park/Ice Arena, the beautiful Snake River, Idaho Falls Green Belt, and the LDS temple are all within five miles of our hotel. Yellowstone National Park, the Kelly Canyon Ski Resort, Craters of the Moon National Park, Grand Teton National Park, and Lava Hot Springs are also nearby (all less than a two-hour drive from the hotel). ... more less
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