The notion of "avoid having high expectations to spare yourself from disappointment" perfectly applies here!
The hotel has a beautiful location - away from the traffic and noise of tourists at the old city. The hotel offers a complimentary water shuttle to the San Marco and back several times throughout the day. Make sure you stand in line 15 minutes ahead of schedule to avoid getting left behind "Oops still talking about the pro's - can't help it :)"
The rooms are ok - decoration is weird but I guess tastes vary. There was a tread mill and light weights in the room which was cool. There is a beautiful jogging area along the coast right next to the hotel which is also pretty cool.
Service with a smile is the holy grail of the hospitality business. Not a single smile was given to the guests. As a matter of fact there was a tall, thin young lady with glasses that was startled most of the time and had weary eyes. The front desk employees need to be more welcoming - the cold attitude is a turn off!
Service is a bit slow - Asked for an adapter and waited for nearly 40 minutes to get it!
They charge 33 euro's per day for parking!
No complimentary water for heaven's sake?????
The toilets were lacking tooth brushes and basic amenities - I was staying in a junior suite btw!
The beds are stiff - and now so is my back!
Net - huge gap between what I expected and what I experienced. Hope this helps!
- Also Known As:
- Westin Excelsior Venice Lido Hotel
- Westin Venice
- Venice Westin
- Hotel Excelsior Province Of Venice, Italy
- Official Description (provided by the hotel):
- Located right on Venice Lido beach, the Hotel Excelsior is a masterpiece of Venetian architecture dating back to the early 1900. An exclusive 5 star Deluxe Resort, of Moorish style and recalling a fabulous Venetian Renaissance palace, the Hotel Excelsior is ideal for family holidays, romantic getaways, conferences or special events in Venice.Stunning halls overlooking the sea, highly creative, contemporary Italian cuisine and competent, skilled staff, become ingredients of the hotel’s recognition and awareness among the best wedding and special events locations. Welcome to the Hotel Excelsior, for more than one century the best match of luxury, history, tradition with comfort and service, carefully built around you. ... more less
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