Location = A; Room = B; Pool = B-; Continental Brkfst = B-; Parking = B; Lobby = B; Check-in = B; Exercise room = B-; HVAC = A-; Elevator = C; Hallways = C; Staff = C;
Overall, just a very, very worn out Hotel.
We are a husband/wife, three kids 12, 9, 7. Planned a trip to Silverwood theme Park. We booked just a couple days before our trip so there was some limited availability in the area. We've stayed at Shilo's before and so felt good about choosing it. We paid $130/night.
Location: Easy access off the I-90 and Hwy 95. It's good, general location. Just a block off Hwy 95 which is a main drag full of everything you could need shopping and dining wise. Hwy 95 is also the direct route to Silverwood theme Park. The street the hotel is on (Appleway Ave) is somewhat bare, semi-industrial/commercial. Still, the immediate area around the Inn is okay. There's an independent, drive thru coffee stand immediately across the street. JB's restaurant immediately in front of the Shilo. Arby's a block away. A couple pubs within a block or two also. Further down Appleway Ave it intersects with Northwest Blvd which takes you directly to the Coeur d' Alene resort and lake, past shopping, restaurants, Regal Cinemas, all easy access.
Restaurant: Many Shilo Inn's have their own restaurant and lounge which we like for convenience. This one does not but there is "JB's Restaurant" immediately in front of the Inn. It looks on par with a Denny's or Perkin's style restaurant though we did not eat there. They have a web site and looks like it's a chain across several states, with an ample menu. Mixed reviews online. So with no in-house restaurant, I think they provide the continental breakfast to make up for it. The desk clerk said Shilo guest get 10% off with a room card at JB's.
Check-in/out: We arrived at about 5:15. One person at the counter, one guest in front of us. It was fine, no problems, I had to wait while he answered the phone, put them on hold, answered again during my check-in. I saw no other staff anywhere. Checked out at 10 a.m., nothing special, robotic staff.
Room: We stayed in #338. There is one main building and then a smaller, adjoining one perpendicular to the main. Four floors in both buildings. We had two queen beds, a separate chair w ottoman; table w/ 2 chairs, long dressor w/ two deep drawers, Flat screen TV on top. Counter for bags. One mirrored closet w/ sliding doors. Separate low vanity counter with stool attached to higher vanity counter & sink. The sink is immediately inside the room door, not the best set up.
There is small kitchenette, mini fridge, bar sink, drawer, lower cupboards. Handy for storing bottled water etc. Beds were fine, pillows, bedding all okay. No signs of bed bugs or stains etc. Dark green carpet was dated, one noticeable stain in the open. Large window with side sliders, sheer and room darkening drapes.
The HVAC is immediately below the window controled by older style wall mount thermostat, but works fine. Heat or Cool settings are responsive. We like "white noise" but once the room reaches the set temp it turns off however, inside the thermostat control is a selector switch that lets you keep the fan on the whole time and the cooling kicks on when the temp is reached. I had to remove the control cover as the "fan" selector switch was gone/removed. It's possible ours was just broken and other rooms have that control, but I suspect they've all been disabled. You may not know how to remove the cover, but I do and it's easy to get off and on.
Bathroom: Okay, separate heat light, fan and main light. Tub is average, shower is average. There seemed to be enough hot water at each shower. Basic tile work with some signs of light mildew though, not the cleanest. The towel rack is located inside the tub/shower area at the top, back, not the best place.
Parking: There seemed to be sufficient parking, albeit full. We were able to park in the back and there is a rear entrance into our building, key card secure though the cards are touchy. Parking had sufficient lighting at night.
Pool: On the main floor. Deepest part is 4 feet. Stairs at each end of the pool. So, it's good for younger kids for sure. Lots of stair space for little toddlers too. Separate hot tub. Kids had fun. Towels normally provided but there were none when we were there. I asked for more and they brought some though very limited stock so I imagine they run out often. Limited pool side seating, but some. Windows from the main lobby observe the pool. Windows also between the pool and exercise room. Restroom in the exercise room and a door between pool and exercise room. Tiled deck seemed slippery to me and it's defintely seen some wear and maybe a tad dirty overall.
Exercise room: Smallish, but works. I used the treadmill which was decent. There's an eliptical, another treadmill, bike and a universal weight machine with weights & cables. Small TV mounted in the corner. Windows overlook the pool.
Breakfast: A contintental breakfast is provided in a medium sized room off the main lobby. There are three long tables as you walk in. Thin paper plates, plastice utensils at the start. Individual ceral containers with: Cherios, Total, Honey-nut Cherios and sometimes Cinamin Toast crunch selections. A table top mini cooler with Costco style gallons of milk and individual yogurts inside. Fruit, apples & bananas, mini muffins, plain and blue berry bagels, bread. Toasters for bagels & bread. Individual packets of jam/jelly, peanut butter and cream cheese. On the next table was the waffle making stations. Batter dispenser into plastic cups that you then poor into one of two waffle makers, 3 step process, pretty easy, butter and syrup packets including sugar free option.
A smaller, fourth table is coffee stations with liquid creamer packs, sugar, cups, lids, sleeves. Oatmeal packets and hot water dispenser. There are also inidividually packaged plain bagels & small pastries in a basket on the coffee table. In the main lobby there is Orange Juice and Apple Juice dispensers all day and coffee.
There are only four large, round tables in the breakfast room. We ate around 8:30 each day and never seemed to be a problem sitting down. White table clothes on each table. Certainly enough food to start your day but it's a "no frills" setting.
Lobby: Long rectangular room. As you come in, first small counter at the right is where the coffee and Juice stations are available all day, with a four chair bistro table in front of it. Moving forward, at the right is the main checkin counter. Looks to be at least three checkin stations but I only ever saw one person present.
In the center of the lobby is a sitting area with one Leather couch and two leather easy chairs, coffee table and center piece on a persian style rug. At the far end of the room is an identical sitting area. Above this last sitting area there is a smallish, 32" LCD TV mounted up high. It's totally out of scale for the size room and high ceilings, but it has a good picture and if quiet enough, you can hear it.
Upon entry, at the left are the windows that allow viewing the pool. Two bistro tables each with two chairs along those windows. Lastely, at the left is the 'business center' which is an executive desk with PC on top and printer next to it.
Elevator & halls: in our building there is just one. It is quiet and very slow. The stairs are carpeted and very wide, easy to climb. The hallways are worn. The carpet is actually severly wrinkled. I'd say the hallway carpet is a trip hazard. It was sunny, warm weather and the hall ways were very warm. There is an HVAC unit at each end and I checked each. They were set on "cool, Hi" but they were just blowing warm air. I suspect they've been permanently set to just "fan". They are the same as the room units and there is another unit in the main hall that puts out cold air. Not a big deal, the room units work well.
Staff: Nothing special here and nothing bad. Best described as "lack luster" service, but not offensive. I don't see anyone going out of their way to provide excellent service.
Bottom floors allow dogs. No in-house restaurant, limited continental breakfast.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.