We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Friendly staff, lovely flowers on grounds, and nice rooms!” 5 of 5 stars
Review of Quality Inn & Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Quality Inn & Suites to your Saves list
Quality Inn & Suites
2.0 of 5 Hotel   |   280 West Appleway, Coeur d'Alene, ID 83814 (Formerly La Quinta Inn Coeur d 'Alene Appleway)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #10 of 22 Hotels in Coeur d'Alene
Playa del Carmen, Mexico
Top Contributor
98 reviews 98 reviews
45 hotel reviews
Reviews in 58 cities Reviews in 58 cities
44 helpful votes 44 helpful votes
“Friendly staff, lovely flowers on grounds, and nice rooms!”
5 of 5 stars Reviewed June 27, 2014

We spent three nights at this hotel and have nothing but good experiences to report. The lobby is representative of a much higher-end hotels, with soft classical music playing, pretty tile and rock, a selection of teas, coffee, ice water, and ice tea available at all times. The staff couldn't be friendlier or more welcoming. Breakfast was good too -- especially the yogurt, which was a local Pacific NW brand and the best we've ever had a hotel. The room was nicely appointed with good, strong wi-fi, a good AC unit, and an excellent and HUGE HDTV. The grounds of the hotel were beautifully maintained with numerous baskets and barrels of bright summer flowers. There's a lovely grassy area to the side for walking the dog, and on top of everything else, the hotel was quiet. We will certainly stay here again on our next visit to CDA!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

133 reviews from our community

Traveler rating
    51
    42
    8
    16
    16
See reviews for
67
35
5
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Vernon, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 9, 2014

The Quality Inn in Coeur d'Alene is pleasantly different than most chain hotels found near a main interstate highway. It's a hotel that obviously had another life before becoming a Quality Inn. The most notable difference is the manicured lawn and garden area that surrounds it. It is only a block off I90 but hidden away among the trees that surround it, making it a little tricky to find. but it is worth finding.
Recently updated, we found the bed and linens of superior quality for a chain hotel, the room nicely appointed with a larger than usual flat screen TV and the lobby immaculate and inviting with urns of fresh coffee and cold beverages. As well, it was priced considerably less than the surrounding chain hotels.
We enjoyed our second cup of morning coffee relaxing in chairs behind the hotel on the grass under some large trees. There is a small playground behind the indoor pool and even a little partially fenced off grassy area for pets with a plastic bag dispenser and garbage can. We used the hot tub, something we rarely do in hotels, but the water was crystal clear. It left us suspecting that whomever was the meticulous gardener must also care for the pool and hot tub.
It truly was a little oasis in a most unexpected place!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 6, 2014

The hotel was really nice and the beds were comfy.

My major concern was the person on the evening shift. On Friday when we checked in we noticed that the toilet was not flushing correctly. I called the front desk and asked 1) if they could have someone come look at the toilet the next day and 2) if there was a safe that could put a laptop in the next day so we did not have to tote it to the funeral we were going to. I was told that there was and just to bring it to the front desk and they would handle it.

Got to the front desk the next morning and SURPRISE, no, they do not have a safe that could hold a laptop. We could lock it in the office but they leave for the day before we would be back to the hotel. Not a big deal but a bit of a frustration.

We get back to the room that evening and now the toilet will not flush at all. I go to the front desk and nobody is there. I wait for a few minutes and the same person that was at the desk on Friday showed back up. She starts to warmly greet people who had just walked in the door, never mind that I was standing right there. I had to interrupt her and tell her that I was waiting first and had a problem. I explained that the toilet was not flushing. She looked at me like I was dumb and said that maintenance had come and fixed it so it should be working. I told her that yes, he may have come but that doesn't change the fact that it is not flushing. She told me she would come down and check it after she finished helping the people that just came in. It was clear that she didn't believe me.

She came back to the room and looked at the toilet. She agreed with us that it was not working. She said she would call maintenance who had already gone home for the night and would have them call her back and she would let us know. Finally at 10:30 I finally called the desk because we were tired and wanted to go to sleep. No, he had not called her back and it would probably be morning before anyone could come look at it. She was leaving in 30 minutes and would leave a note for the night shift in case he called in. My boyfriend went and looked at the toilet and managed to get it to work a bit. The water was shut off so the tank was not filling. You needed a screwdriver to really turn it back on but he got it so that we could at least flush it once an hour. Real fun with 3 adults trying to get ready in the morning!

I went to the front desk in the morning to complain about the issues that we had and they had us fill out a card about it. They asked if she had offered to move us to another room as they had empty ones they could have moved us to. No, and we had no idea that they were not full as there had been a couple of large groups checking in at the same time we had been checking in. It looked like a sports team of some sort.

It has been a week and nobody has contacted us to talk about it or given us any hints that they gave a damn that we had no working toilet for the 2 days we were there.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, General Manager at Quality Inn & Suites, responded to this review, June 9, 2014
Dear Guest,
As per our conversation, I do apologize that we fell short during your recent stay with us. We did fall short with our communication, and I can assure you that it will be addressed. I know that maintenance was in the room and believed to have had repaired the issue with your toilet. Obviously that was not the case, and it was in need of further repair. As we discussed, the staff certainly could have handled the situation differently. Although we did not have any other rooms available with two beds, we could have offered to see what we could do to make it right. I will be discussing these issues with the staff and ensuring we handle issues better in the future. Again, I apologize, and please be on the lookout for the resolution in the mail. Please contact us if you have any further questions or concerns.

Thank you,
Ali Krupp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 29, 2014

When I pulled up to the hotel, the man gardening the flower pots greeted me with a smile. The friendly atmosphere continued at the front desk and even through the halls where the cleaning crew were smiling between entering rooms. We stayed in the King Jacuzzi Suite, and it was fantastic. The room was clean and well laid out. Big flat screen TV, dinette set, and a large, heart-shaped jacuzzi! (The heart shape was cute, if not a bit over the top, lol.) There's a huge, heated pool and 8 man hot tub in the aquatic area, which was nice after running around all day. The front desk girl gave us a Free Appetizer gift card for the Italian restaurant (Tomato Street) just across the street! Dinner was great there. We didn't stay for the free breakfast, as we had to leave early, but we were treated so well the entire visit. We'll definitely be back!

Room Tip: Ask for the top floor! The King Suites on 3rd floor have skylights above the jacuzzi!
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, General Manager at Quality Inn & Suites, responded to this review, May 23, 2014
Jeremy,
Thank you for taking the time to review your stay with us! We are thrilled to hear that you enjoyed your stay and we were able to meet your accommodation needs! We hope to see you again!

Thank you,
Ali Krupp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 22, 2014

Small room, noisy refrigerator, a/c kicked on and off all night and blows right on your face. Very thin walls. But it was clean, had a nice bed and sheets. Could have been better except for the inconsiderate jerk in the room next door who had the tv on all night, through the thin walls! Price was ok and breakfast was fine.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, General Manager at Quality Inn & Suites, responded to this review, April 23, 2014
Dear Guest,
I am sorry to hear that your recent stay with us did not meet your needs or expectations. I am not sure if you mentioned the issues you experienced during your stay to the front desk upon check out, but please do in the future. We can certainly have maintenance address issues with the refrigerator and A/C unit. The A/C is manually controlled in the room and certainly could have been shut off during the night if you chose to do so. I am glad to hear that your bed was comfortable and the room was clean. We do appreciate your feedback, and hope that you would consider our hotel again in the future.

Thank you,
Ali Krupp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inland Northwest, Us
Top Contributor
140 reviews 140 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 7, 2014

We have stayed here once before, after the new company took over. We were impressed with the staff...but this time we were totally impressed with our room. We requested a king room this time. When we arrived I was sure they had upgraded us to a suite! I even checked the website pictures while I was in the room - it was their regular king room. Spacious, fantastic bed ....we slept like babies! Nice kitchenette area with coffee maker/refrigerator/microwave/sink! Table and chairs and two comfy wingback chairs to relax in. Large flat screen TV enclosed in a cabinet with lots of drawers. Free internet in the room. Clean and comfortable with a great price. We will certainly stay here again.

Room Tip: We were on the third floor, room 306 next to the stairs. Several times there was noise due to kids r...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, General Manager at Quality Inn & Suites, responded to this review, April 8, 2014
Dear Guest,
Thank you for taking the time to write a review of your recent stay with us on Trip Advisor, we appreciate it! I am glad to hear that you enjoyed your stay with us and will be returning. We have recently changed brands from La Quinta Inn to Quality Inn & Suites, but are still owned by the same company, and have the same management and staff. The room you stayed in is the only room we have of that type in the hotel, all our other king rooms are the king with pull out sofa sleepers, and that one is a bit larger that the others. I'm glad it thoroughly met your needs and we hope to see you again in the future!

Thank you,
Ali Krupp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
B. C.
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed April 1, 2014

I have never met the manager that I know of but I would have to think that rampant carelessness has to start at the top. Nothing seems to be done right. They have a nice property but if they don't start caring it won't be nice long. Housekeeping didn't get the room cleaned correctly but worst of all was what they laughingly called a breakfast. Stayed in four hotels on this trip and this was the worst all around. We won't be back. When Quality can't keep up with Days Inn and Super 8 something is wrong.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ali K, General Manager at Quality Inn & Suites, responded to this review, April 3, 2014
Dear Guest,
I'm quite surprised to hear we weren't able to meet your expectations during your recent stay with us. I certainly wish you would have brought any issues to the attention of our staff during your stay, we want your stay to be as enjoyable as possible. I am not certain what you mean about the room not being cleaned correctly, or lack of breakfast. We currently offer everything required by Choice Hotels, as well as some additional items. I would like to discuss your stay further if you wish, as this is not the norm for our hotel. Please feel free to contact me directly at 208-765-5500.

Thank you,
Ali Krupp
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Address: 280 West Appleway, Coeur d'Alene, ID 83814 (Formerly La Quinta Inn Coeur d 'Alene Appleway)
Phone Number:
Location: United States > Idaho > Coeur d'Alene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Coeur d'Alene
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 51
Official Description (provided by the hotel):
The Quality Inn & Suites Coeur d'Alene hotel is your first choice when looking for accommodations while traveling for business or leisure. Quality Inn & Suites Coeur d'Alene Appleway hotel is located just minutes from Coeur d'Alene lake and boardwalk, downtown boutiques, art galleries and many fine restaurants. Kootenai Medical Center is only two blocks away, as well as other medical offices. You will find several public golf courses all within minutes of Quatlity Inn & Suites Coeur d'Alene hotel. Silverwood Theme Park, the largest theme park in the northwest, is a twenty minute drive. Each winter, the city of Coeur d'Alene hosts one of the region's largest Holiday Light Shows as well as the Ironman Triathlon held each spring. North Idaho College and satellite campuses for The University of Idaho and Idaho Lewis-Clark State College are within close proximity to our hotel. Guests will enjoy our Free Bright Side BreakfastTM featuring fresh waffles each morning, 24 hour indoor pool and hot tub, fitness center, laundry facilities and a business center. The Quality Inn & Suites Coeur d'Alene Appleway is a pet friendly hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Choice Hotels, Cheap Tickets, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Inn Coeur d`Alene Appleway Hotel Coeur d`Alene
La Quinta Coeur D'alene
Coeur D'alene La Quinta
Quality Inn & Suites Idaho

Owners: What's your side of the story?

If you own or manage Quality Inn & Suites, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.