A friend and I were driving cross country at the end of August and we had a cat with us so we needed to stay at pet-friendly accommodations. We had no problem anywhere until the Budget Saver. Coeur d' Alene is a very upscale lake resort area; we really enjoyed the town. We had very few options in Coeur D'Alene, but the local visitors magazine advertised the Budget Saver as a pet-friendly hotel. We checked in and stayed the night with no problems. At 8 a.m. the next morning a hotel "employee" started literally pounding on our door. When we opened it he pointed to our cat sitting up in the window. He was yelling that we needed to "pack and get out." When we asked why he said we couldn't have a cat in the room. We asked why their advertisements made it seem as though we could. He answered that he didn't care what their advertising said; that if we had an animal we would have been put at the rear of the hotel.
Whatever the conditions regarding Budget Saver's "pet-friendly" conditions, my complaint is the strong-arm, bar-bouncer-style of customer service we received. The Budget Saver is not upscale, but we paid close to $100 that night and were literally run off the property like criminals. If we were wrong, there were many other ways that situation could have been handled. This was completely ridiculous treatment. The management or whoever dealt with us knows nothing about customer service, nothing about being a good ambassador. I'll give them nothing but bad advertisement and my experience of the town is totally tainted. Stay at your own risk.
6 Reviews
5 Reviews
28 Reviews




Rooms
Cleanliness
Check in / front desk






