We visited the CDA Resort for the weekend of November 9th, 10th, and 11th, for the Weekend to Remember Family Life Conference. We have lived in Spokane for several years, but have never stayed at the CDA resort so we were excited. So after making arrangements for the kids and a relative we take care of, we headed to the resort. It was cold, snowy and there was a lot of traffic. We pulled into the resort, the lot attendant said as part of the conference we could us the valet parking at no additonal charge. We have stayed at some very nice hotels. We were shocked when the valet stood there and said "I'll wait until you get your bags out.". And then stood there waiting for a tip. Then the bell hops weren't available either so we dragged our luggage across the building to the check-in. There were a lot of people checking in for the conference. When we got to the desk a young lady named Teal assisted us. Besides the conference it was also my wife's 40th birthday. A reservations person named Laura had promised us a room upgrade. I asked Teal about this and she didn't really say yes or no on the upgraded room. We got our keys and headed up to the room. The room was tiny, with mirrors from floor to ceiling on one wall. A tiny bathroom with just a shower. We were promised a nicer room with a bath and fireplace for our weekend. It felt like a college dorm room. We went back downstairs, waited in line and told them we were not happy with the room and wanted the upgrade promised. They said they only had one room available with a bath tub. It was late we were tired, so we said okay. We got our keys and went to the room. Decent size room, but two full beds. So for the first night of the weekend, we got to sleep like Ozzie and Harriet or Lucy and Ricky in separate beds. Also all of the this running around made us late to the opening of the conference. We had a great night at the conference. We went out with some friends from appetizers after. Appetizers at Whispers were great. Drinks were obscenely expensive. $16 for Grand Mariner. We got to our room and fell asleep, we even put ear plugs in. In the middle of the night the heater came on. Old heaters start to pop and crack when they first come on, but this popping went on for several hours. We didn't get hardly any sleep.
Day 1, not so great.
The morning of Day 2, we ordered coffee and pasteries from room service, got ready and headed downstairs. While my wife headed to the conference, I went to talk to someone at the frontdesk about our noisy room. I asked to speak to someone in charge and spoke with Chelsea a supervisor. She was so nice. She listened to all of my concerns. I was really only asking for a fan for the next night, assuming they had no rooms available. She said we have room for emergency purposes only. I had to head to the conference, she said to come back in between our sessions and she would take care of us. Later, a bell man, met us at our room. He assisted us with our bags and we got in the elevator. He pushed the button for the penthouse. How cool! Beautiful room. Larger than some houses. A full panoramic view of the mountains and lake in a living room that could probably hold 50 people. There was a dining room, tv room, nice bedroom and an insane bathroom with every ammenity you can imagine, including a heated, automatic opening, heated toilet. They also sent up a bottle of champagne and orange juice for mimosas, complimentary. It definitly compensated for our first night. The room was so nice we cancelled our reservations at Bonsai Bistro and stayed in the room. We slept really well and for the first time during the weekend, really felt like we were on a getaway. It is just a shame that two nights were so different. One night just like a number and the next like the king and queen of the palace. I think everyone in every level or room should feel the same level of customer service. The way we felt when we went to the Davenport for our anniversary. Every level of personnel was attentive and immediately responsive to any issue. Not sure if or when we will stay at the CDA resort again, but we had a fantastic second night. If you are deciding between the CDA resort and the Davenport for a romantic getaway, unless you give you the Penthouse suite for $109 a night, I would go with the Davenport. I will say in closing that the food was superb at Whispers and the Dockside and our room service meal (Prime Rib, Salmon).
- Official Description (provided by the hotel):
- Ultimately there is something magical about a visit to The Coeur d'Alene... With idyllic landscape, year-round activities, and its spectacular setting at the shore of one of America's most beautiful lakes, it is no wonder that Coeur d'Alene has been christened the "Playground of the Northwest". We have mastered the art of relaxation. With luxurious accommodations, rejuvenating spa treatments, sumptuous cuisine, and breathtaking holiday displays, this four-star resort continues to be the destination of choice for discerning travelers worldwide. ... more less
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- Also Known As:
- The Coeur d`Alene Hotel Coeur d`Alene
- The Coeur d Alene Resort Coeur d Alene
- The Coeur D'Alene Resort Idaho