I'm surprised that anyone could stay here and give it a negative review. I just came back from 5 nights there and to me, customer service is everything and this place has loads of it. The room was nice - the woodwork frames around the mirrors, bed and desk were clean and in good shape. The bed had a pure white soft bedspread and big fluffy (and less so if you prefer those) pillows. They also had bathrobes hanging in the closets, and offered complimentary shoe shines. Breakfast each morning was continental - they had oatmeal, cereal, yogurt, cottage cheese, eggs, canned peaches, english muffins, bananas, bagels and an assortment of sweet breads each morning. The coffee was good quality and strong. They allowed us to check in early and check out late. The absolute best part to me was they had a complimentary shuttle that would get you to and from the airport, drive you to restaurants, shopping centers, etc. The hotel is situated so that about three blocks either direction you can find many good eating and drinking establishments if you prefer to walk - we did it every day and it was an easy walk for such a big city. If the shuttle is busy they told us to get a cab and charge it to the hotel. They also have arrangements with a couple restaurants where the hotel will call in your order, and they will deliver it and charge it to the hotel and put it on your bill - which works out great if you are traveling for work and don't have a lot of cash left towards the end of the week! The director of guest services was a wonderful, friendly, accomodating guy and all of the desk clerk folks were great too. We even went out to dinner a few nights with some of the other guests in the hotel. If you like to stay somewhere with not all of the fancy stuff but just a down-home, cozy feel to it this is the place to go. I was sad to leave but if I ever return to Boise I will definitely be staying here again.
