The location is great, the room was extra nice and big, the front desk staff was very helpful, and housekeeping was very good. Why then a not so good rating? The breakfast buffet was not up to the cost. First day only thing left was one scoop of eggs and half scoop of cold hash browns and there were still an hour and half left in buffet hours. Next morning a cold biscuit and egg sandwich, no orange juice left and service with an attitude. I inquired of buffet person as to why the buffet only included cold biscuit sandwich to which she replied "How much did it cost you." I told her it was included in my room so she said "did not cost you anything". The third and final morning I arrived 15 minutes after scheduled operating time and no food was ready, at least 10 others were waiting around for breakfast. At 20 minutes after the same buffet person was asked when it would open she replied as soon as she could. I stayed at 105 different hotels in 2013 and was seriously considering to begin staying at IHG brand to expand my choices and maintain top level in a couple of chains. The experience with the buffet was so bad that I am at least three of my associates decided this property should be avoided at all cost, too bad as the Hotel staff, room, and location were prefect.
So if you stay be prepared to be insulted and berated by the buffet lady.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are glad to hear you enjoyed your stay with the exception of the breakfast buffet. Thank you for the kind words about our staff and the property. We would like to collect some additional information from you regarding your experience in our restaurant. Please contact the hotel directly so we can make it right. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.