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“Good Hotel but LOUSY front desk staff” 1 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   340 Parkway 575, Woodstock, GA 30188   |  
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Ranked #1 of 5 hotels in Woodstock
Sacramento, CA
Top Contributor
63 reviews 63 reviews
52 hotel reviews
Reviews in 41 cities Reviews in 41 cities
92 helpful votes 92 helpful votes
“Good Hotel but LOUSY front desk staff”
1 of 5 stars Reviewed May 29, 2009

The hotel is great with one exception--the front desk staff. They still have yet to fix the billing issue they created. It has been over a month. I call them and they just immediately transfer you to the 800 number. This is an issue the hotel has to fix but have yet to do so. I will no longer book my associates in this hotel. My guess is the hotel is just too busy to deal with guest relations.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this review, November 16, 2011
Sorry to hear about this mess that we caused you. We understand that you were on a business trip and I could only imagine what you went through to straighten things out. On the other hand, we have already made everything clear and we sincerely apologize for the inconvenience we have caused you. As the Guest Relations Manager, I personally apologize and still hope to see you once again at Comfort Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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32 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Pleasant Hill, Ohio
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 24, 2008

I've been staying in Comfort Inns around SW US all week. This one is the best one so far. Very impressive. Clean large rooms with a comfortable sofa and chair. Room had coffee, microwave, fridge, TV with reasonable channels.

Breakfast is a bit lacking as it is at all Comfort Inns. Waffles is the best choice they offer but given the nice room I'd stay here all week if I could.

The hotel is a bit off the main road. It's easy to miss if you don't know where you're going.

  • Liked — Large clean rooms with fridges and microwaves make me happy.
  • Disliked — It's a bit hard to find.
  • Stayed November 2008, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy P, Guest Relations Manager at Comfort Suites, responded to this review, November 16, 2011
It’s really nice to hear positive comments from our valuable guests. As much as we could, we will do our best to give you the best possible service to our valued clients. And we want our guests to feel “at home” while they check in at our hotel. Thanks for your time and see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites

Address: 340 Parkway 575, Woodstock, GA 30188
Phone Number:
Location: United States > Georgia > Woodstock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Woodstock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
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