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Microtel Inn & Suites by Wyndham Woodstock/Atlanta North
2.0 of 5 Hotel   |   305 Molly Lane, Woodstock, GA 30189   |  
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Ranked #3 of 5 Hotels in Woodstock
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252 reviews from our community

Traveler rating
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    87
    30
    32
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Bremen, Georgia
1 review
2 of 5 stars Reviewed April 15, 2014

Stayed this past weekend and was very disappointed in the stay. The main reason for my disappointment is I was told my card would not be charged for the room.....only held until we got to the hotel. I paid cash when I checked in and when I got to work Monday morning realized the hotel had charged my card too. I have been trying for two days to talk to a Manager because the front desk clerk said they can't handle things like this. The manager is not there and won't be a there for two or three days....so I am stuck paying twice for the room until someone can call me back. I was told this could take two weeks to settle. They also charged me $43 for stolen towel(s). We did not take any of their towels!!!!!!!! If you stay make them come up and count the towels before you leave. The air conditioning unit would not stay running. It kept turning off and on all night and the walls are so thin that you can hear the TV and conversations from the next room when the air cut off. People were coming and going all night and everytime they went in and out of their room the door slammed waking us up. Everything about the room is small. Slim pickings on the breakfast. Only cereal and fruit and I picked up an apple and the one below it was rotten. There is a lot of highway noise at this hotel also. We will go down the road to Comfort Suites on our next visit. It was a much better stay and more convenient!

Room Tip: Go to another hotel
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  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wileybarber, Vice President Sales and Marketing at Microtel Inn & Suites by Wyndham Woodstock/Atlanta North, responded to this review, April 29, 2014
Thank you for taking the time to let us know how we are doing. Our policy for cash paying customers is that we require either a cash deposit or credit card on file for any incidentals, such as missing or damaged items. We enjoy the fact that we have several traveling baseball teams and coaches that use our hotel. We found that by providing the teams at check in the use of our damaged towels and rags, it prevents the use of the good towels for cleaning shoes, bats, gloves etc.... During housekeeping, if a room is found to have damaged the towels in anyway, then we do charge the replacement fee for the towels.
The Air Conditioner units are programed so that once the desired temperature is reached, it will shut off, as many hotels even have motion detectors that will shut off the units as well. This is to conserve energy and keep cost low so we can pass the savings on to our guest by not raising rates.
During high occupancy and especially during special events such as baseball tournaments and other sporting events, we have a lot of energy in the hotel. Sometimes that can result in people talking loud, turning up the T.V. and unfortunately visiting team mates rooms during the night and letting doors in some cases slam against the safety lock. We do review the hotel rules with each coach and ask for the corporation of the members.
Our breakfast consist of milk (regular and non-fat) Yogurt, hot and cold cereals, muffins and bagels and fresh fruit. We purchase our fruit locally and unfortunately, a bad apple was placed out for consumption. We have taken steps to ensure this does not happen again.

We sincerely appreciate your business and look forward to your next visit. Please be sure to speak with the manager with any of your concerns.

Sincerely

Wiley Barber
Vice President Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Woodstock/Atlanta North

Address: 305 Molly Lane, Woodstock, GA 30189
Phone Number:
Location: United States > Georgia > Woodstock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Woodstock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Woodstock/Atlanta North 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Microtel Inn And Suites Woodstock Georgia
Microtel Inn & Suites Woodstock Georgia Hotel Woodstock

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