Well my wife and I just came back from Austin’s and will never go back. When we first arrived we were seated pretty fast. Nice atmosphere. Waited about 15 minutes then our server, (never told us his name) asked us for drinks. We all order water which should have been simple for him. Well 15 minutes later we finally get our water. The server didn't explain anything on the menu, just a “what do you want." We ordered our food and my wife noticed we had no silverware. Well let’s just say we had our salads in front of us waiting with no silverware. So here we play the waiting game again. 15 minutes later I spotted our server and flagged him down and asked him for some silverware. We got our food which was not bad. NEVER saw our server again. No refills no nothing. Finally I flagged down someone which looked like a manager and asked him to please get my check. I explained the situation and all he said "well sometimes people slip through on this side of the restaurant." All i could say at that point was WOW. So in my option, go to something like an outback instead. You will save money and most likely get better service.
If you own or manage Austins Cattle Co, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.