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“Valdosta stay” 5 of 5 stars
Review of Hilton Garden Inn Valdosta

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Hilton Garden Inn Valdosta
3.0 of 5 Hotel   |   1702 Gornto Dr, Valdosta, GA 31601   |  
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Double HHonors Points
Ranked #9 of 34 Hotels in Valdosta
Certificate of Excellence 2014
Charlotte, United States
1 review
“Valdosta stay”
5 of 5 stars Reviewed October 1, 2013

This is a comfortable hotel with an excellent staff. The restaurant and bar area are nicely appointed. The hotel has all the amenities for a short stay in Valdosta. It is located conveniently off I-75. I will return when back in the area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, October 2, 2013
Thank you so much for your awesome feedback on our hotel! We appreciate you staying with us and hope you will think of us in the future for your next stay in Valdosta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
    185
    77
    28
    17
    11
See reviews for
126
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Ft. Benning GA
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 30, 2013

We stayed at the hotel Sept. 6-8th for a convention we were attending. The hotel is really easy to find with plenty of other businesses nearby for shopping, eating, fuel, etc. Check in was a breeze and the room was very nice, but that evening when we went to bed (we had a double queen room), we quickly noticed that the bed slept very oddly. the sides of both beds closer to the center table were completely worn out and the farther sides were extremely hard. On each bed that I laid on near the center table (I slept in different beds on both nights), I felt as if the beds was a memory foam and it just sucks you in. My husband complained that his side was extremely hard. We were not sure if the bed had the sleep number systems on them (as they advertise at the front counter), but the gentleman on Saturday told me that the sleep number only applies to King size beds.

Housekeeping came by on Saturday morning at approx. 10:30 am to clean the room, but we informed them that we were getting dressed and would not be done for approximately another half an hour. We left the room approx 45 minutes later, and I placed all of the towels that needed to be replaced in the tub. When we returned that evening around 7:00 p.m., we noticed that housekeeping never came in the room. Beds were unmade, bathroom had not been touched. Yet they were there bright and early on Sunday morning to clean the room to prepare it for someone else on checkout day.

We did not partake in the hotel breakfast or food, as we found a wonderful little country buffett restaurant next to the Cracker Barrel across from the hotel to eat at.

Not a bad hotel, it just didn't meet our expectations of the Hilton brand we've experienced before.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, October 2, 2013
Thank you for staying at our hotel, we are sorry that there were issues with your stay. Please know that we have addressed the issues with our staff and we hope to see you in the future to improve your next stay.
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Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed September 27, 2013 via mobile

The rooms were very clean and staff was wonderful. The hotel is close to interstate 75 and across the street from the Mall. There is an employee named Lisa that cleans the lobby each morning- she was so friendly and happy to each us each morning. I appreciated that.
There are a lot of restaurants close by from sit down to fast food. The hotel has a pretty good breakfast buffet for $10.95.
I would recommend and stay again when in the area.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, September 29, 2013
Thank you for choosing to stay with our hotel, we appreciate all feedback also! I will let Lisa know your comments about her also, that was awesome to hear! We hope to see you in the future!
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Buford, United States
1 review
5 of 5 stars Reviewed September 25, 2013

I am very "germaphobic" but this was the most comfortable room I have ever stayed; bedding was clean, bathroom was clean (towels were actually white). The beds were very comfortable and the staff was awesome. I left items in the room and the called to let me know that they had at the front desk if I was still in town or they would mail them to me if I had already left town. I like the brand but this was one of the best. My daughter goes to school in Valdosta so I know where I will stay when I'm in town.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, September 26, 2013
Thank you for staying with us and for giving us such great feedback! We hope you will think of us the next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 24, 2013

Stopped over on the way to Disney - first time staying at any Hilton Garden Inn - and definitely met all expectations - check in was quick - room was large, clean and had nice bathroom amenities. Very quiet - got a great night's sleep - even though we were facing the front parking lot and over the pool area - didn't hear a peep!

Ate a late dinner in the bar area - THANKS TO JENNIFER - for making us comfortable - good food, big portions - nice cozy area to relax in after a long day on the road.

The only reason I didn't rate as excellent was a few cosmetic issues with the room - only suggestion would be to take care with the details of repairs - like around the bathroom faucets with calking, etc. Otherwise - for the price and location (easy on and off I-75) - this place is a winner! Will keep it on my list of go to places when traveling towards Orlando and beyond!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, September 26, 2013
Thank you for the feedback on our hotel, it always appreciated very much! Please think of us the next time you are in town. We look forward to seeing you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valdosta, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 23, 2013

Hotel is nice and clean; staff is very friendly; room was large; price was good value....BUT one goes to a hotel to sleep and that was nearly impossible with the beds in this room. Worst bed I've ever tried to sleep in. Very uncomfortable, lumpy, no support at all, roll to the middle of the bed, feels like trying to climb out of a hole in the morning. Awful, awful bed.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, September 24, 2013
Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our beds. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 19, 2013

my only complaint with this hotel is the pool was disgustingly dirty and there is no hot tub... it is filled in with mulch and flowers. false advertising...would not recommend this hotel.. the staff was pleasant and the room itself was as most Hilton Garden's are, no complaints there...

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly S, General Manager at Hilton Garden Inn Valdosta, responded to this review, September 26, 2013
We are so sorry you did not enjoy your stay with us. Please know that all your concerns have been addressed and we hope you will try us again in the future.

Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Valdosta

Address: 1702 Gornto Dr, Valdosta, GA 31601
Phone Number:
Location: United States > Georgia > Valdosta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Valdosta
#7 Romantic Hotel in Valdosta
#8 Family Hotel in Valdosta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Valdosta 3*
Number of rooms: 163
Official Description (provided by the hotel):
As a guest of our Valdosta hotel, you will enjoy well appointed accommodations in the heart of the city. Our property features 163 beautiful rooms & suites, each spacious with updated amenities and the WOW factor. All guest rooms have a hospitality center with a microwave and mini-fridge, a spacious work desk with an ergonomic chair, a 32'' flat screen plasma TV, the new Garden Sleep Systems bed, and complimentary high-speed wireless and wired internet access. The Hilton Garden Inn Valdosta offers a spacious meeting room with banquet facilities and a board room. A well stocked lounge/bar and the Great American Grill restaurant are on site and available to cater to your needs. For the health conscious, we offer a fabulous fitness center, outdoor pool and spa. ... more   less 
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Also Known As:
Hilton Garden Inn Valdosta Hotel Valdosta

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