I'll start by saying this hotel was not my first pick but agreed to stay here when my original choice over booked their rooms and my booking agency ask if I would be ok staying here. This trip was part business part pleasure - my wife drove down to meet me for a mini vacation. It was spring break and island hotels were mostly booked and rates jacked up. When I checked in the young man at the desk was ok to deal with but obviously hated his job and didn't care if I stayed or not. He took my credit card and charged all four nights upfront...I told him I would pay night to night but not all four nights. The place was so out dated that I ask him to show me my room before I would check in...which he did. Room was ok at first glance until bugs appeared later that night. Next morning I went to the lobby for their complimentary breakfast which consisted of terrible coffee, a few old pastries and a couple selections of cereal....it was pitiful to say the least. I was told the pool was closed due to the time of year even though they had no problem with raising their rates due to the time of year! The real kicker was the next day when I told the lady at the desk that I wanted to remind her (I emailed ahead of time) that my wife was on her way and ask where she should part her car...OMG ....she went off on me, saying she could not park her car on their property, that only one car per room was allowed. From there our heated conversation turned into a shouting match! Finally, I said I would go elsewhere and she said go ahead but I needed to go quickly because I was holding her up from renting my room out. We could not get out of there quick enough! We went across the street to the Dunes Inn & Suites and were welcomed with open arms, had a great room, lovely pool, nice breakfast and more importantly... great customer service!!!
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- Also Known As:
- Sandcastle Hotel Tybee Island