Large restaurant serving ( as it's name implied ) great steaks. Service was polite and cordial without being overpowering. I ordered the Prime Rib which arrived in good time. Sadly it was a bad cut and very chewy. I had fears of choking if I continued eating it. Mentioned this to my server and with no question asked immediately went to the kitchen for a fresh cut. The manager came over and apologized and assured my steak replacement would be especially selected. When it arrived is was succulent, tender and very tasty.
Bad cuts happen and my problem was handled quickly, politely and professionally. Best restaurant service I have had in a while. I would certainly recommend this Longhorn Steakhouse.
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