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“Friendly and nice.....” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Thomasville

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Holiday Inn Express Hotel & Suites Thomasville
2.5 of 5 Hotel   |   452 Liberty Street, Thomasville, GA 31757   |  
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Ranked #4 of 11 Hotels in Thomasville
Springfield, Illinois
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
“Friendly and nice.....”
4 of 5 stars Reviewed November 20, 2013

Driving back up North after a week in Florida, my wife and I decided to visit friends in the area. I am glad we stayed here. The front desk girl could not have been nicer, The hotel had a odd smell which we attributed to new carpet, perhaps. It looked recently remodeled(?). Not a bad smell, just some faint hint. The room was very clean and comfortable. The breakfast was a bit better than your normal "buffet".....better selection anyway. We did not spend much time there as we left early to head home...gas station next door. I would stay again....saw some of their competitors on the way outta town....even though this was not the cheapest, glad we chose it.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    27
    13
    24
    4
    8
See reviews for
22
14
9
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 1, 2013

My son lives in Thomasville with his wife and my granddaughter. I have stayed at many places in Thomasville from B&B's to other hotels in the area. What I have found, is for the price this hotel offers clean rooms, flat screen TV, free breakfast and all the staff very friendly. With Thomasville being a small town there location is good. They have a LongHorn steak house almost within walking distance. So hats off to the owner of this Holiday Inn for employing great people and keeping the hotel clean.

Room Tip: The king suite is a good room to choose. Sofa, and frig included.
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goose Creek, South Carolina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 19, 2013

We (myself, my mom and my brother) came to Thomasville for a funeral. The location is decent. Outside is clean and well kept. The lady at check in was very nice. Our room was mostly clean- sheets/bed seemed clean. The bathroom was ok- some hair in the shower and old pink-type mildew in/around the shower. The bathroom door wouldn't close all the way and there was no type of vent or fan in the bathroom. Lots of noise through the walls- people opening and closing doors, running down the halls. Didn't have the option to have a do not disturb sign on our door. The free breakfast was decent- clean area, hot food and the lady attending the area was very nice & helpful. I would probably try the Best Western across the street just to see if it was any better.

Room Tip: rooms at either end of hallways are further away from elevator and pool and therefore maybe a little...
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Thomasville, responded to this review, November 5, 2013
Dear FishandHike,

Thank you for taking the time to post a review of our property. It is nice to know that you found our rooms to be well kept and comfortable. However, please accept my apologies if the noise levels were a disappointment and if the maintenance in the bathroom facility were sub par. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Again, we appreciate your review and our apologies for the shortcomings experienced.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ATLANTA
Top Contributor
122 reviews 122 reviews
24 hotel reviews
Reviews in 54 cities Reviews in 54 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed October 14, 2013

Since I've never stayed at this hotel, I wanted to check the room prior to making a decision. I asked at the front desk if it would be possible see a room and was provided a key. When I came back to the front desk, I had several questions about the hotel which Francis patiently answered. I was a little surprised to learn the "rack rate" was over a hundred dollars a night. Fortunately, with my government ID the rate was reduced. When she discovered I was a Platinum Club Member she offered to upgrade my room. Francis did a wonderful job of making me feel like a special guest. Her friendly, pleasant, and attentive attitude convinced me I was making the right decision to stay at this hotel.

The hotel was very attractive. The room was clean and well decorated. The bed was comfortable. The breakfast in the morning had a good variety. I would highly recommend staying at this hotel especially if Francis is taking care of you.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville, Florida
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2013

We were originally booked at the Comfort Inn (Never, Never Stay There!!!). It was Parent's Weekend at FSU and we were going to see our daughter. We arrived at the Comfort Inn and it was absolutely disgusting so at 10:00 PM we started calling around for another room. Frances at HI Express was WONDERFUL. We got the last room there and she gave us a great price on it. She saved our weekend as I was ready to head home if we couldn't find a room. The staff there is friendly and attentive to guest's needs. The hotel appears to be recently renovated and was very clean. The only complaint I would have is that our iron didn't work properly and they didn't have another (hotel was fully booked so I suppose that is the reason). I would definitely stay here again! The staff definitely delivers superior customer service!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

This was my third visit to the hotel. I stayed in a mini-suite on the third floor. The AC in the hall was not working and my room was very warm. The room eventually cooled off at around 10:00 with the temp set at 60 degrees. I told the girl at the front dest who replied that the maintenance man had gone home for the day and wouldn't be back until morning. My first 2 stays here were fine. I will probably stay elsewhere on my next trip based on the lack of consideration for my basic comfort.

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Holiday Inn Express Hotel & Suites Thomasville, responded to this review, August 28, 2013
First of all, I would want to apologize for inconvenience you have faced here. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the AC maintenance issues faced in the room and hallway. I have taken the necessary steps to fix the problem fixed that you faced. I encourage you to give us one more chance and if you decide to do so please personally let me know so I can make sure you stay and room meets your travel needs.

Once again, I do apologize and regret that this impacted your experience at our hotel. We hope to get a chance of hosting you again and show you the improvements made.

Thank you,
Kavita Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The South
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 14, 2013 via mobile

I was with a traveling companion who paid for the room, but I stayed here. The bedside lights were out, the bathroom fan would not stop running, and the air conditioning didn't keep the room pleasant. The breakfast was pretty good. Hotel keeper, keep an eye out for needed repairs before guests check in! By the way, I stayed at the Hampton Inn in Thomasville a few years ago and it was wonderful. I have stayed in orher Hampton Inns and have never had a problem there.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kavita P, General Manager at Holiday Inn Express Hotel & Suites Thomasville, responded to this review, July 19, 2013
First of all, I would want to apologize for inconvenience you have faced here. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the overall dissatisfaction of your stay especially with the service received not being at par with your expectations and with the maintenance issues in the room. I encourage you to give us one more chance and if you decide to do so please personally let me know so I can make sure you stay and room meets your travel needs.

Once again, I do apologize and regret that this impacted your experience at our hotel. We hope to get a chance of hosting you again and show you the improvements made.

Thank you,
Kavita Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Thomasville

Address: 452 Liberty Street, Thomasville, GA 31757
Phone Number:
Location: United States > Georgia > Thomasville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Thomasville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Thomasville 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Historical Thomasville, GA now offers travelers a wonderful resting place for guests to lay their heads at night. Known as Rose City, Thomasville in the 1800's was home of the most luxuriously appointed hotels of America's gilded age, the 'Original Winter Resort of the South.'The Holiday Inn Express Hotel & Suites Thomasville offers numerous rose gardens for guests to view. The two Grand Fountains catch your eye as you reach the hotel entrance. The sound and view of the water cascading is an instant stress reliever. Our doors open to a Grand Chandlier that sparkles like thousands of diamonds and simply takes your breath away. As you stroll into the two story lobby you will see our Grand Staircase that gives you the feel as if you walked right into a Grand Plantation. Our hotel offers a total of 81 spacious rooms, featuring 32 suites. You have a choice of either a king or two queen beds. All of our standard rooms feature a frigerator coffee/tea pot, two phones with voice mail and personalized wake-up calls, free High-Speed Internet (DSL) access, a 27in flat screen TV with cable & HBO in your room.You will be able to start off your day alot smarter after showering with the new signature Holiday Inn Express showerhead, which is also featured in every room along with the curved curtain rod. Our suites feature a kitchenette and living area with a pull-out sofa. Other amenities include a pool, 24 hour business center, fitness center w/ coin laundry and a Deluxe Continental Breakfast Bar. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Thomasville
Holiday Inn Thomasville
Thomasville Holiday Inn
Holiday Inn Express Thomasville

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