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“Great Hotel and Staff” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Stone Mountain

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Country Inn & Suites By Carlson, Stone Mountain
2.5 of 5 Hotel   |   1852 Rockbridge Road, Stone Mountain, GA 30087   |  
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Ranked #1 of 10 Hotels in Stone Mountain
Certificate of Excellence 2014
Bloomington, Indiana USA
2 reviews
2 helpful votes 2 helpful votes
“Great Hotel and Staff”
5 of 5 stars Reviewed October 24, 2013

We have stayed here during the Stone Mountain Highland Game for eight years. The location is ideal for Stone Mountain park. The main reason we keep coming back is the quality of the hotel and the friendly and efficient staff. The rooms are nice and housekeeping does a good job. The staff is the friendliest of any hotel that we frequent. The facilities are complete with free wifi, a business center, pool and fitness center. The free breakfast is good. We plan to return next October.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, November 1, 2013
Dear Murl M,
Thank for your kind words! It has been a pleasure to host your stay each year during the highland games. We look forward to seeing you again next year! :-)
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313 reviews from our community

Traveler rating
    215
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    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • German first
  • Polish first
  • Portuguese first
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English first
Chicopee
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 5, 2013

Great location if going to Stone Mountain. Our room was in the front and had a view of Stone Mountain. It was also by the main road and we could easily hear traffic noise. Excellent hot breakfast and staff was very helpful getting us directions to wherever we wanted to go including the closest MARTA station for a trip into Atlanta. The MARTA train is definitely the way to go. The fan in the bathroom was very noisy and sometimes rattled badly. The shower curtain was to small and didn't fit the shower so one end was always open by a foot or two. Also the shower curtain rod was installed at a downward angle so the curtain kept sliding down the rod which caused water to splash out of the shower. As much as we tried you still got water on the floor. Maybe it was just our room so I hope they fix these problems in room 130. We stayed 2 nights but were busy and never mentioned them to the staff.

Room Tip: Watch out for room 130
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, October 7, 2013
Dear stepmor,
It was a pleasure to have you stay with us. I am sorry to hear about your experience with the shower rod in room 130 during your stay. Please accept my apologies for your experience. If you would like to discuss your experience further, please feel free to contact me at 770-465-6515 so that I can attempt to remedy the situation.
I look forward to hearing from you soon.
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sthrngirl
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 28, 2013

We booked a block of rooms for family members to stay while in town for a family wedding. Everyone was really happy with their stay. The hotel was busy for the weekend but their rooms were all quiet, clean and comfortable.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, September 30, 2013
Dear sthrngirl,
It's great to hear that you had a first class stay with us! Thank you for taking the time to write a review about your stay. We look forward to seeing you again soon!
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 25, 2013

We stayed here for two nights. Was going to stone mountain on our way to Tennessee but it rained the whole time. The staff was super friendly and everything was very nice. The breakfast was really great better than a lot of other hotels. This is a great place. Will be back on the way home next month!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, September 30, 2013
Dear terijane85,
Thank you for taking the time to wrtie this awesome review. We look forward to seeing you again when you visit Stone Mountain , GA!!!
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Sevierville, Tennessee, USA
1 review
4 of 5 stars Reviewed September 24, 2013

We were planning on going to Stone Mountain, but it rained us out for the weekend. We chose Country Inn and Suites, with this as our first experience with the hotel chain. Although sold out, I found the parking suitable, We were pleasantly greeting at the desk by a very friendly young girl. After checking into our room (the last room available), we decided to unpack a few things and head out for some dinner and treats. Upon return, the kids and mom enjoyed the pool and I spent some time the business center. Both met our needs and were clean. I tried the exercise room, but the machine weight system was a little too awkward to use (not a traditional resistance machine), The room was clean, and comfortable, something I would expect from the reputation of this chain. The breakfast was above average, but the eggs did not taste right at all. Through all of this, I brushed it off as minor inconveniences. However, when I tried to sleep the AC system kept making a gurgling sound and would keep us awake. I notified the night auditor, but there was nothing he could do about it. They were sold out. I only fell asleep from complete exhaustion and a pillow over my head. They did send a maintenance guy up the next morning, but it was too late for us since we only stayed 1 night. Ironically, the sound stopped briefly, but started up again just before we left. I am sure this is a good hotel, but honestly, I don't fee like I got my money's worth since sleeping soundly is one of the things you look for in a hotel stay.

Room Tip: Don't stay in Room 217
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, September 25, 2013
Dear Harold H,
Thank you for taking the time to write a review.
On behalf of our entire staff at Country Inn & Suites, we apologize for the concerns you shared about your experience at this hotel. I will be addressing the A/C and eggs issue with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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Rotterdam, The Netherlands
Top Contributor
104 reviews 104 reviews
59 hotel reviews
Reviews in 63 cities Reviews in 63 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 7, 2013

This stay for two nights was very pleasant.
Rooms are very clean and beds sleeps perfect.
Staff friendly en helpfull.
Breakfast was fine and finally a hotel with enough space for breakfast.
Close to wallmart and many restaurants and enough to explore close to the hotel.
I am glad we stay here instead of Atlanta.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, September 18, 2013
Dear amerikafan53,
Thank for your kind words! It was a pleasure to host your stay. I'm so glad you found us too and decided to stay in Stone Mountain instead of downtown Atlanta! We look forward to seeing you again in when you visit the Atlanta area again!
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Hamlin, Texas
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 3, 2013

We spent 4 nights here duing AtlantaFest. It was very conveniently located to Stone Mountain Park and to many restaurants. There is a great 36-hole miniature golf course just across the road as well. Great pool and safe areas outside where teens can get some fun and exercise. The free breakfasts are GREAT and the staff is incredibly helpful and friendly. Country Inns & Suites (Club Carlson) also allows you to quickly earn free nights. We are sold on this chain as well.

Room Tip: We always ask for rooms away from the elevator so we don't hear the doors opening and closing.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Country_Inn_St_Mtn, General Manager at Country Inn & Suites By Carlson, Stone Mountain, responded to this review, September 5, 2013
Dear UkieDad,
I'm glad you found our chain too!!! We are excited to hear that you are a fan on Country Inn & Suites. We look forward to seeing you next year when you attend Atlantafest again!!! :-)
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Additional Information about Country Inn & Suites By Carlson, Stone Mountain

Address: 1852 Rockbridge Road, Stone Mountain, GA 30087
Phone Number:
Location: United States > Georgia > Stone Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Stone Mountain
#1 Family Hotel in Stone Mountain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Stone Mountain 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Located outside beautiful historic Stone Mountain Park, GA and only 20 minutes from downtown Atlanta, we are the ideal place for your stay. A newly renovated hotel, we offer beautifully appointed rooms over looking Stone Mountain. We are proud to offer a hot breakfast, an indoor heated pool & spa, a fitness center, free wireless internet and fresh baked cookies everyday! ... more   less 
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Also Known As:
Country Inn And Suites By Carlson, Stone Mountain
Country Inn & Suites By Carlson, Stone Mountain Hotel Stone Mountain
Country Inn Stone Mountain
Stone Mountain Country Inn

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