We stayed at the Atlanta Evergreen Marriott for a family New Years Vacation. We originally had reservations at the Stone Mountain Inn but after comparing both properties opted for the larger one with more amenities. We arrived early evening and fell in love with the beautifully holiday decorated lobby. There were movies for the kids available in the conference rooms and cozy fire pits by the pool. We had to change our room to be closer to the rest of the family traveling with us. Our room had 2 double beds (small) for the 5 of us. We had asked for a roll away but it was not there. When front desk was called to inquire they asked if we had put it on the reservation which we did. Our reservations were done over the phone. It took about 4 hours to get. My sister next to us had the same problem. They gave her a hard time and told them that there weren't any available. They have her tickets to stone mountain park to compensate. When my brother in law asked one of the guys that worked there, he came back with one right away. Though, we both had to pull out the mattresses from the roll aways & place on the floor because the metal frames were broken and our sons were falling. Never got a replacement. We had to ask for hangers (only 4-5 there). When we asked for more towels and toilet paper as there was none they were just set on the bath counter as if it was too much trouble to put them where they go. There was an urine stain on the outside bottom part of the toilet bowl which was not cleaned on day 1 or day 2. Not until I called did they come to clean and vacuum. One of the beds was ok, the other awful. No sheets were changed, the roll away mattress bed not made, just shoved to the side, not even fold the sheets!!
My sister had very similar problems with her room. She left a note to the housekeeper with items to do and a couple of additional bottles of shampoo and body gel she needed. It was all ignored. They had to change the a/c unit in her room it was working so bad.
The buffet was pretty good, though my husband didn't like it at all. The food is not kid friendly, ask for a kids menu( they won't tell you unless you ask). The room service food was cold. The food at Stonewalls was good but pricey. The server, Elaine, was absolutely wonderful! We were a party of 10 and even though she was the only one there, she took excellent care of us, paying special attention to all of the kids.
Overall, if the housekeeping team was changed in its entirety, the hotel would be a gem. Too bad what a bad housekeeping team can do to a beautiful property.
- Official Description (provided by the hotel):
- A luxury resort with conference center located in Stone Mountain Park. ... more less
- Reservation Options:
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- Also Known As:
- Evergreen Marriott Hotel Stone Mountain
- Evergreen Marriott Conference Hotel
- Marriott Stone Mountain
- Stone Mountain Marriott