We made reservations months ago, for 4 nights. I called later to book a room for my parents and they said they were booked, but there was another Marriott 6 miles away, I booked it. On the 5 hour trip to the resort, we had car trouble, and had to have sears repair the car. I called evergreen, and they said no problem, our room would be waiting. When we got there, at 11 pm, they informed us our guaranteed room, booked months ago , with our visa, through Mariott, had been sold to someone else. They put us in the same hotel as my parents, which turned out to be 20 minutes away from the Evergreen resort. Mariott not only acted illegally in regards to our room, they lied about the distance to the other hotel. I have never felt so deceived! They had no regard for our family, our time, our vacation, or the $1000 we were to spend on their room. Do NOT trust Mariott! My husband has promised to contact our attorney in the morning.
- Official Description (provided by the hotel):
- A luxury resort with conference center located at Stone Mountain. ... more less
- Reservation Options:
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- Also Known As:
- Evergreen Marriott Hotel Stone Mountain
- Evergreen Marriott Conference Hotel
- Marriott Stone Mountain
- Stone Mountain Marriott