I usually would o to comfort Inn but my husband wanted to try this place out while I had to stay weeks do to business. This hotel is very very different and with everything I been through here, you would think I would of got at least a few days free from management but no and lol not even a refund was offered. I been through a lot here from manager yelling at me like I was his child or worker because I had to wait for money to be sent to me to keep room and where I am from time is 2 hours behind. I did let staff know in advance but manager yelled that this was his place and I had to remove everything out room by a certain time, even the fact they knew I had no family or no where to go without a car than a staff worker told me same day if I didn't check back in by a certain time that management did not want me on property and this story goes on and on because after I checked out room totally. They gave me the same room when I checked back in same day and lol the room was the way I left it early before owner demanded me to get out room by a certain time and been here days already spending money do to getting stranded in Smyrna, Georgia after losing $5000.00 to a fake property manager which I was here to go to court to try to get money back.
My first room here had a lumpy bed in it but nothing was done and my 2nd room that I stayed in for almost a month had a big giant cobweb in ceiling and staff came down to knock down for me, toilet leaked for over a week and it took for me to report a 2nd time before it was fixed. I have pictures showing the black mold and a video of the leak.Also, told owners wife about a black bug in bed and she said she needed proof but who would just let bugs run around to find management(not me). Than I seen A bug crawling on my laptop while lights was off. I jumped up and turned lights on to see a baby roach(YUK) I reported this to manager and all I got was a man to come see roach and spray my room with bug spray. All other mangers that cares would of gave a refund plus some free nights.
The owners wife is very rude and do not care about the guests at all. Seems like she is all about the money that's being made. Also, she went into my room without permission. I did not know until another Guest showed me a picture which I now have for proof. This is against the law but will handle the right way. I already reached out to guest relations department.
I must say for the record here is that Forrest is a very great man that cares about all the guest, knows his job well and does it very well, and will do what ever it takes to fix a problem and make your stay worthwhile. He is a great man and should own this establishment but since he doesn't he should at least get a raise for all the work he does. Also, Pamela front desk and Jeff the repair man are great people to and deserves raises too....
Do not get me wrong because once my room was sprayed and toilet repaired my room was enjoyably even the fact I was treated badly from owner in time of need and from his wife. Honesty the wife should not be there working because she makes people stay away from how she acts and the things she does. I still have some problems now that I have left because they debited my card after they took cash from me but I have bank and lawyer working on this because owner promised me he would call me back but never did.
This hotel would be great if they throw out old beds, make housekeeping to clean rooms thoroughly and check for leaks and spider webs instead of rushing the rooms, the wife to show respect to paying guests, and stop people for having weekend come and goes in the rooms. The only way I would ever stay here again if the owner apologizes for treating me like dirt and yelling at me and that I get the room I left and it is still clean and bug free plus offered a least 2-3 nights free there for all my problems.
I never been treated so bad in my life until my stay here and all I needed was some understanding of my situation and time to get money sent western union that one day, and showed respect from owner and his wife. I am hurt because I thought this place was great and owner was nice guy until I needed some extra time to get cash for room. I spent over $500.00 in room and still was treated like this. People anything can change so check it out because price is nice but always ask for rooms close to office to get a clean room.
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- Also Known As:
- Red Roof Inn Atlanta North Hotel Smyrna
- Red Roof Inn Smyrna
- Smyrna Red Roof Inn