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Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center: Traveler Reviews


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Traveler Reviews

54% Do not recommend
3.5 of 5 stars 14 reviews
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[ Date ] [ Rating ]
Hot water????

Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center

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3 of 5 stars
Leanpig 29 contributions
Asheville, North Carolina
May 27, 2007 | Trip type: Business
1/3 found this review helpful

I took a group to Atlanta for a conference and we chose this property because I am a priority club member and because of its proximity to the conference.

The bedding was comfortable. Breakfast was too crowded for the size of the hotel - finding a place to sit was impossible.

Check in was great. Check out was miserable.

The last morning there was no hot water for showers. Instead of contacting the guests in the hotel by leaving a message on their phones or a note under their door we were left to find out on our own as we ran the water forever trying to get some hot water. I took a one minute shower just to prepare for the conference. The front desk clerk informed me that the thermostat had gone out and it wouldn't be fixed until that evening. Just a heads up would have made me feel like they cared about their guests.

I would not stay at this property again when in Atlanta.

  • Liked — Locations
  • Disliked — No hot water and lack of communication
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2007
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since March 15, 2004
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $76 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Loved It!!!!!!!!!!!!!!!!!!!!!!!!!

Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center

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5 of 5 stars
sightseeing95 3 contributions
Louisiana
Aug 2, 2006 | Trip type: Couples
2/4 found this review helpful

My husband and I stayed for two days in this hotel. From the time we entered the front lobby until we checked out, the staff was so friendly and helpful. They assisted my husband with maps and directions. The room was far more than I expected. The bedding was wonderful and we had our best nights sleep of any hotel we ever stayed in. The room was spacious and very clean. We will stay there on return visits.

  • Liked — The bedding in the room was exceptional.
  • Disliked — Nothing all was great
  • Tips/Secrets: — Call hotel for best rates.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since August 02, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Sporting event, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Mixed review

Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center

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2 of 5 stars
samgoes 3 contributions
Kentucky
Jan 17, 2006
2/5 found this review helpful

Stayed there one Saturday night, choosing based on price, location and, because it was MLK birthday weekend and it was Atlanta, hotels all over the area were booked solid.

Great: Breakfast, very tasty.
Poor: Non-smoking room still had the distinct scent of Camels.
Terrible: We had two rooms. After a late night out we each phoned in for wake-up calls. Neither room got one and although I needed the sleep this set us back an hour on a busy day. Complained about this as we were checking out and the desk clerk, though otherwise helpful and courteous, conveniently went to help the next person in line without addressing our concerns.

BTW, beware of the tripadvisor traveler rating. Before my review posted this hotel had a 1, a 2, and a 5, which averages to 2-1/2, but they show 3-1/2 on their summary scale for the property.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2006
  • Member since January 17, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
'Eh', about somes it up

Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center

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2 of 5 stars
elastopathy 28 contributions
Dec 11, 2005 | Trip type: Business
3/4 found this review helpful

The major problem I had was with noise. The sliding glass dooor doesn't seal well enough to block out highway or parking lot noise. That wouldn't have been too bad, though, if it were not for the fact that one of the nights I was there an extremely loud party was going on in the meeting room off the lobby. I could feel it as well as hear it. I called to complain, and the desk clerk said it was bothering, her, too, and she couldn't stop it and was thinking of calling the police. Apparently, though, she didn't call the police, because the party kept going full blast until after midnight.

The place is drab and dreary, but for the most part clean and modern. Hallways near the elevator are inexplicably narrow. The lobby is small, and there's no clean line of site across it. Tell someone that you'll meet in the lobby and you'll have to keep walking around in a circle so as not to miss them.

There were no snacks in the lobby, not even coffee.

The smoke detector on the ceiling of my room was mysteriously wrapped in toilet paper. The stopper in the bathtub was broken.

On the bright side, there was free wireless Internet, and it actually worked. There was also free access to a business center with computers hooked up to a printer, and, for the most part, they worked, too. The staff was friendly.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay November 2005
  • Member since March 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
Great room, Exceptional Service

Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center

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5 of 5 stars
A TripAdvisor Member
Minneapolis/St. Paul, MN
Nov 27, 2005 | Trip type: Business
2/3 found this review helpful

Although I arrived after midnight, the front desk clerk was very helpful - helped me find directions for the next morning and answered a few questions for me (when I called from my room) - she was very friendly, which is sometimes uncommon for overnight shift!
My room was great - 4 great pillows, very clean, nice couch, coffee maker, hair dryer, iron/board.
Breakfast was very good - love the cinnamon rolls & coffee cups with lids are very important! (funny how little things matter!)
After my meeting, I was able to come back and rest because they were kind enough to give me a late checkout - so nice to have.
I hadn't expected much after reading previous reviewer, but I needed to be in that area & price was right. I'm very glad I tried it!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay November 2005
  • Member since November 27, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
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Holiday Inn Express Atlanta / Smyrna Cobb Galleria Center Also Known As

Address: 2855 Spring Hill Pkwy., Smyrna, GA 30080