After spending 4 nights at the Sheraton in downtown Atlanta, I decided to spend the remaining 4 nights at the Hyatt Place near Cumberland Mall. Since I did not have a car, I took the Cobb County Transit bus number 10 (operates Monday through Saturday) from the Arts Center MARTA station in Atlanta. The bus dropped me off at the Cobb Transfer point across from Cumberland Mall. I could have asked for hotel shuttle pick up from the Cobb transfer point, but I decided to walk to the hotel instead.
Location: The hotel is only a couple of blocks from Cumberland Mall and within walking distance to various restaurants (i.e. Applebees, Carrabbas, Panda Express, etc.). The hotel does provide a shuttle service within a 5 mile radius, but I preferred walking instead.
Customer Service: Customer Service was excellent and personal. They called me by name everytime they saw me. When there was an issue regarding the water line on my floor, the manager promptly resolved the matter.
Room: The room was spacious with a separate living area (couch), fridge, sink, and work desk. The bathroom was really small. One issue is that I constantly heard the opening and closing of doors in the hallways, which caused my room door to shake.
Miscellaneous: Complimentary WIFI was offered in rooms/public spaces, and free continential breakfast was provided daily. The fitness center was basic, but they did have free headphones.
Tip: Guests will need to use their hotel key to access the hotel lobby after 11PM and before 6AM. I had left my key in the room by mistake. After coming from a New Years Eve Party, I had to ring the hotel intercom button for over 10 minutes before the hotel staff came to open the lobby door, and the person gave me another copy of the key.
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- Also Known As:
- Hyatt Place Atlanta/Cobb Galleria Hotel Smyrna
- Hyatt Place Smyrna
- Hyatt Smyrna
- Smyrna Hyatt
- Hyatt Place Hotel Smyrna