We have stayed at this hotel a couple of times and really enjoyed it. This last trip was not the same, sadly. We had driven 14 hours overnight to get to Atlanta. We were very excited to check into the hotel early. The check-in went smoothly, and the staff was very friendly! We got to our room however, and found hair on 3 of our pillows. I called downstairs to get fresh linens. They were promptly brought up along with 2 cards for $15.00 off of food or drinks because of the hassle. We were very appreciative. The linens were changed, etc. Then the toilet was stopped up, so that was another call down to the front desk. They just brought us the plunger...my husband took care of the problem with the toilet, but still..another frustration after a long travel day. The next morning we went down to get breakfast and everything was empty. Nothing in the "skillet breakfast" that they offer. The bread bins had been emptied, and there was very little cereal left on the shelf. I know that they had a big group of kids there, but if you know that your hotel is full..don't you make arrangements to have more supplies ready and prepped to accomodate those that are paying? This happened all 4 mornings that we were there. We always choose hotels that offer breakfast so that is one less meal that we have to pay for, so when there was nothing available it was again a let down. They would eventually put more food out, but of course the kids would scoop it up as fast as they put it out. The other complaint that we had was that on the next to last day that we were there our room was never cleaned. We had even walked out of room while the maid was there and told her that we were gone for the day so she could go in and clean when it was convenient for her. We came back late that night...and it was just the way we left it, sadly. I went to the front desk to tell the attendant there, and all she said was "It was a crazy day." Not sorry, etc. I asked if we could have fresh towels, washcloths, handtowels, etc. She came back later and said they only had the towels and 2 washcloths. I asked if we could have more washcloths and she said there were no more in hotel. NONE.... So, not only was our room not cleaned, but then we couldn't have the linens that we needed to use for that day. Like I said, the last stay at this hotel was fabulous. I'm just sad that this time it was one disappointment after another. Also, our room had huge red stains on the floor in several areas. Definitely needed some extra cleaning! I'm really not one that complains about a lot, but these instances were just too much to not put into writing. I really think the next stay that we have in the ATL area will be at another hotel.
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- Also Known As:
- Hyatt Place Atlanta/Cobb Galleria Hotel Smyrna
- Hyatt Place Smyrna
- Hyatt Smyrna
- Smyrna Hyatt
- Hyatt Place Hotel Smyrna