As a fan of Band of Brothers we were keen to visit this beautiful location; albeit described as in Austria in the movie. As previous reviews state this is one of the most stunning locations you could ever visit , it is truly breathtaking scenery.
However, this is a hotel to visit as a day visitor only. When we arrived by car at mid day the huge outdoor terrace and the large inside restaurants were packed to the gunnels, with trippers who had arrived by boat. There must have been 500 people having what appeared to be a hearty lunch. This is clearly how the hotel makes its real money. The hotel as such is not a priority to the owners.
The girl at reception looked like she had been pulled through a hedge backwards and could hardly speak English. We had to drag our bags from the car-park using a small trolley, up to the smelly and dingy third floor. As the hotel was booked we were only able to get a waterfall view. Impressive of course but very noisy indeed. The bio-pool was green on the bottom and had moss floating on top. Needless to say on this boiling hot day, no one was in the pool! This is NOT normal for a bio pool, it was just dirty and not taken care of.
Avoid drinking gin and tonic on the terrace once all the day trippers have gone home and you want to kick back and enjoy the view. Very stupidly we did not check the price on the 'Carte' and were presented with a bill for 64 francs (completely unjustifiable where ever the location). We were told the gourmet restaurant was full when we arrived but noticed there were only 10 people in there when we went to the 'other' restaurant for dinner. Clearly we were being shepherded to where they wanted us to eat, The food we were served as inedible - school dinners food at a price of 45 francs for the entree. The waiter hurried us from the minute we sat down. When two full coaches arrived as we pushed the dried up food around our plates, the penny dropped! This is a mass catering location, for day trippers or corporate events in the evening - NOT a hotel caring for independent travelers.
I can honestly say I have never been so upset and let down by any hotel stay in my life. Mu husband and I travel extensively, are not stuck up, do appreciate that any business can have its ups and downs but this was something else. We were duped and taken for fools. I did not hand in the customer satisfaction form which was left in our room as clearly firms who say one thing and do the other are not really interested in learning the truth. If they did care they would not serve up slop (covered of course in very shining covers and taken off as if one were at The Ritz). Some show and no substance.
- Official Description (provided by the hotel):
- A very warm welcome, dear guests - come in, enjoy the moment, and marvel at one of the most tremendous views in Europe. Be inspired by the charm of a true Grand Hotel and experience a sense of living history in one of the best preserved hotels of its time. From the moment you set foot in the Grandhotel Giessbach, you will find yourself in a world of unique splendour and elegant sophistication. It embodies the romance and charm of glorious bygone times. Today, just as it was one hundred years ago, the historical hotel residence, by the celebrated silvery Giessbach Falls, high above Lake Brienz, is quite simply a world of its own. Surrounded by mountains, forests and alpine meadows, with a breathtaking view of the unspoiled landscapes of Lake Brienz, this hidden oasis lies far away from everyday bustle and traffic. Relish the chance to unwind in this friendly and hospitable oasis, far away from everyday hustle and bustle. We look forward to welcoming you! ... more less
- Reservation Options:
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- Also Known As:
- Grandhotel Giessbach Hotel Brienz
- Grandhotel Giessbach Swiss Alps