What I thought would be the start of a special, long vacation for us (our 45th Anniversary) and our stressed out, overworked daughter turned into a nightmare.
Having made the drive from Orlando, eager to relax & enjoy St. Simons for 2 nite's before continuing on our trip to North Carolina, we learned our reservation wasn't as requested. This quickly became a Seinfeld episode!
Though Ron at the desk tried his best to assist, our requested & 'reserved' top floor, oceanfront room was not available: all those we're occupied! In checking our original reservation made in mid-July, Ron wondered why 'Dennis' hadn't assigned the room right away.
Ron found a room he was sure we'd "be comfortable" in. Too bad it was on the first floor, side view of roof tops. When I asked about the price adjustment for this change, Ron said there was none!?!
Upon seeing the room, I immediately gave Ron my card & asked for a refund. He understood, apologized more than once for the error (wasn't his fault, tho) and processed the credit.
Then we spent the next 9 hrs. trying to find lodging along I-95 and U.S. Rt. 17 that could accomodate us for two nights & be a second choice 'start' to our special time. The height of tourist season didn't allow many choices. Most places were booked, esp. on Fri. nite.
A very long, frustrating & fatiguing story made short: we plowed on to our final destination of Ocean Isle Beach, NC where through great fortune there was a room available at the Ocean Isle Inn. The staff there couldn't have been more helpful, professional & personable. It was greatly appreciated at 11 p.m. after such an arduous & disappointing day.