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“Filthy carpets” 1 of 5 stars
Review of Holiday Inn Express Alpharetta-Roswell

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Holiday Inn Express Alpharetta-Roswell
2.5 of 5 Hotel   |   2950 Mansell Road, Roswell, GA 30022   |  
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Ranked #2 of 11 Hotels in Roswell
Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Filthy carpets”
1 of 5 stars Reviewed November 15, 2012

My family was suppose to stay for two nights but we left after only one night though we knew we would be charged. My sons white socks were so filthy after a few hours in this place. On the surface it looks clean but you quickly realize why they have chocolate carpets throughout the hotel.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Alpharetta-Roswell, responded to this review, November 30, 2012
Dear Sandra F,

Thank you for taking the time to share your comments about your recent stay with us. Please accept my sincere apologies for any inconvenience the cleanliness of our carpets have caused during your stay. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations.

Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Again, thank you and we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    23
    21
    10
    1
    3
See reviews for
19
5
6
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 4, 2012

We stayed at hotel for a mothers/daughters' night to visit the American Girl Store at North Point Mall. Our daughters enjoyed the breakfast and swimming in the pool. Good value for the price. Our hotel room was clean and comfortable. Public areas were also very clean. Staff was very nice and helpful. Hotel very convenient to North Point Mall. Would recommend for anyone who want to be close to the American Girl Store. ,

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton, North Carolina
Level Contributor
295 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed August 28, 2012

At check in I was welcome as a Priority member, given a great room.
The hotel was very clean and very quite for our stay, the pool was great, the hot tub need to be hotter, the elliptical was broken, but they had free weights. Had a good breakfast. The bedding was great, I loved the a/c it was it kept the room cold the way I liked it.

I did report the end door needed to be check as it would not lock.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mauk, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 27, 2012

The hotel is small, but nice. The inside smelled clean and looked clean. Staff very friendly and helpful. Room nice, bedding very nice. Enjoyed our stay tremendously and would stay again any time! Stayed in a room with King bed (had pull out love seat bed, as well). Third floor. Absolutely nothing was dirty, broken or missing that I noticed. Excellent!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens,tn
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 20, 2012

The staff were very accomadating and courteous. We were travelling with 3 teenage grandsons. We had a king suite with a pull out couch. The staff had a rollaway bed in the room waiting for us when we got there. The room was spacious enough for all of this. Rooms were clean. The pool while not large was good depth and very clean. Nice spa as well next to pool. Fitness area with all you need and plenty of resturants nearby. The prices on the weekend make it a real value for the money. Loved it would definately return!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JACKSONVILLE
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 12, 2012

This hotel was very clean, the staff very friendly and helpful and breakfast was plentyful. The only negative thing I can say is the evening we arrived as soon as we stepped off the elevator we were bombarded by the smell of cigarette smoke. Our room didn't reak and the smell was gone by morning. I don't know if this was a one time thing or not.

Room Tip: We were on the 3rd floor opposite Waffle House. Room was quiet with no smell.
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  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
182 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed May 25, 2012

This hotel rates average to me. The staff was friendly and the rooms were clean. The breakfast seemed less than other HIE where I have stayed. The room was difficult to keep the correct temperature. I did not sleep very well. I was only there one night and will probably stay again if the price is right.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express Alpharetta-Roswell, responded to this review, July 6, 2012
Dear Rosebud,

Thank you for your feedback. I appreciate you have acknowledged the services of our staff. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

I apologize for the room temperature issues you experienced during your stay. Rest assured we will address this and I hope when you return you will see the improvements made.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Alpharetta-Roswell

Address: 2950 Mansell Road, Roswell, GA 30022
Phone Number:
Location: United States > Georgia > Roswell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Roswell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Alpharetta-Roswell 2.5*
Number of rooms: 70
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Also Known As:
Holiday Inn Express Alpharetta-Roswell Hotel Alpharetta
Country Inn Alpharetta
Alpharetta Country Inn

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