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“A GREAT family hotel, wonderful Accommodations” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Rome

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Country Inn & Suites By Carlson, Rome
2.5 of 5 Hotel   |   15 Hobson Way, Rome, GA 30161   |  
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Ranked #2 of 18 Hotels in Rome
Certificate of Excellence 2014
1 review
1 helpful vote 1 helpful vote
“A GREAT family hotel, wonderful Accommodations”
5 of 5 stars Reviewed August 16, 2013

The house keepers are wonderful And very helpful Their breakfast is very wonderful and full The manager is very nice and very respectful and works with you a big thanks to Heather Shannon Katie Sarah and Jamie We had a wonderful stay and we come back to Rome this is where we will stay,,, Thank you Edward Davidson room 111. Nice perfect spot in the hotel

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, August 26, 2013
Thank you so much for your wonderful review on The Country Inn & Suites, Rome, Ga. We are glad you found our staff very helpful and friendly. We hope to see you on your return visit to Rome, Ga.
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108 reviews from our community

Traveler rating
    64
    25
    9
    7
    3
See reviews for
50
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Birmingham, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

We recently attended a tennis tournament in Rome Georgia. We chose the Country Inn because it had a room available and was convenient. We were SO GLAD that we ended up there. The hotel is like new, very attractive, clean, comfortable and most of all extremely accommodating. You are greeted with a smile and warm cookies. Everyone went out of their way to make sure that we were happy. They served breakfast an hour early because they knew that a lot of us had to be out for a tennis tournament. I would go back tomorrow if I didn't have to go back to work

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, August 5, 2013
We appreciate you taking the time to fill out such a wonderful survey about the Country Inn and Suites Rome, Ga. We are very glad that you enjoyed your stay with us while you were in town and that we could be so accommodating to your breakfast needs. We look forward to you staying here at the Country Inn and Suites Rome, Ga for all your future functions.
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Birmingham, Alabama
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 16, 2013

Just stayed here four nights in a two room suite. The carpet in the room needed cleaning and bathroom fixtures were not of the greatest quality. I read where they remodeled a few years go but overall the hotel didn't have a newer remodeled feel to it. The staff and the service were outstanding and the few minor problems that came up were handled immediately. The breakfast was better than most hotels of this caliber. There were cookies, coffee and tea available 24 hrs.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, August 5, 2013
Thank you so much for taking the time to fill out a review and give us the chance to learn from your feedback. We are sorry to hear that you had problems while you stayed with us, however we are thrilled to learn that they were handled in a timely manor to your liking. We hope to see you again when your travels bring you back to Rome.
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Jefferson, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 13, 2013

We were in Rome for a baseball tournament and picked this hotel because of the availability of a two-room suite. The hotel is just outside Rome, a 5-10 minute drive. Downtown and surrounding area includes shopping, restaurants, neat history and a very cute downtown area. We hit the usual chain restaurants, but especially enjoyed Jefferson's downtown. Ask the front desk for a map, and they're happy to guide you on where to go and what to see in Rome.

The hotel staff was fantastic, always professional - front desk to housekeeping. The rooms were clean and roomy. We had a two-room suite, and enjoyed the benefit of two televisions.
The facility has plenty of parking and is very secure. The outdoor pool (such a bonus!) was clean, and had plenty of seating. The breakfast was on time and provided plenty of choices. I was especially impressed with the layout and little extras provided in the breakfast area.

In case you forget something, a Walmart is 1/2-mile away!

We look forward to another trip to Rome to explore more - we didn't even have time to explore Berry College's campus. We'll certainly stay at Country Inn & Suites again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, August 5, 2013
Thank you so much for your fantastic review of The Country Inn and Suites Rome, Ga. We are very pleased to hear that you enjoyed our hot breakfast and swimming pool and we look forward to being able to serve you again in the future.
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Fayetteville, Georgia
Top Contributor
72 reviews 72 reviews
4 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 6, 2013

Business person here for a wedding in the Rome area. I travel to this area quite often now and was looking for good hotel to stay in during my travels. I think I will choose the hotel next door (Holiday Inn Express). This hotel is ok but service was lacking in my opinion. Asked for a late checkout since they were not full (due to the wedding being later in the day). To stay an extra hour or so they wanted to charge me a half day. Never had that at other brand hotels. I could understand if they were sold out. Oh well, that's a good amount of future $$ they just lost from this customer.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, July 10, 2013
Thank you for your review. I must apologize that you were unhappy with the late checkout. Please allow me to say that it is normal practice for hotels to charge for late checkouts, i.e. 4:00 PM or later. It is my understanding that you wanted a 6:00 PM checkout. Checkout after 4:00 PM, when all maids have left the property, does not allow us to rent the room for that evening and since we were full for that evening we would have lost revenue and a guest because we had allowed someone to stay in the room later than anticipated. Our normal checkout time is 12:00 Noon. If the circumstances had been that you were requesting 1:00 or 2:00 PM we would have worked with you gladly. However, 4:00 PM or after we must take into consideration that we must keep a maid on payroll to clean the room for the next guest. Again, I am sorry that you were disappointed and hope that you would give us another opportunity to shine in your eyes.
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Louisiana
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 3, 2013

Stayed here same time last year - seemed to be a total remodel since then. Nice hotel then, but really nice now! Service was above and beyond. When key lock on door stopped working, transferred us to a suite at no additional charge. Even brought the luggage cart to us to help us move. Will definitely stay again!

Room Tip: stay on highest floor to avoid noise from floor above
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, July 10, 2013
Thank you for your wonderful review. We here at the Country Inn & Suites, Rome, Ga, appreciate your business and your comments. It is our goal to strive for perfection.

Hopefully, we will see you on your return visit to Rome, Ga. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 20, 2013

Attend business here often and stay at CI&S...average hotel for a small town.

It's in a convenient location but you need a car to travel to dining, meetings, convenience stores, etc. I find Rome confusing to get around and location-wise, you can get here from any part of town very easily. Parking is free.

The rooms (2-room suites) are spacious enough although typical small-inn bathroom - you have to be fully inside to shut the door.

Lots of family travelers here and, with free breakfast starting early, the kiddies are up and and about and running thru the halls pretty early.

The one drawback was the cleaning crew started knocking on the door at 8:45 am. Despite knowing I was checking out that day, but had not, and check-out time being 12:00 Noon, I thought that was a bit rude.

Room Tip: Two room suites are more roomy, have 2 televisions, and the rooms are separated by a closing door...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laxmi35, General Manager at Country Inn & Suites By Carlson, Rome, responded to this review, July 10, 2013
Thank you for your review. We here at the Country Inn & Suites, Rome Ga appreciate your business and your comments. Without comments such as yours we are unable to improve over previous services because we are unaware of them. The Country Inn & Suites here in Rome Ga strives to improve on a daily basis. Thank you again and we hope to see you again on your return to Rome, Ga.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Rome

Address: 15 Hobson Way, Rome, GA 30161
Phone Number:
Location: United States > Georgia > Rome
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 18 Hotels in Rome
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rome 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Country Inn Rome
Rome Country Inn

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