I was very disappointed with the customer service this hotel provided when I stayed in July 2012. I accidently left my engagement ring, wedding band, and diamond pendent. After driving for 5 hours, I realized they were missing. Absolutley distrought, I immediately contacted the hotel. The front desk clerk Tim Holt said not to worry that the room had not been cleaned and he would send housekeeping to look for my items. He got back on the phone and told me he had the items. He stated that he would send them UPS. He took my info, credit card number, and even gave me a tracking number. If he had not told me he was going to send it, I would have driven back 5 hours to get it. After 2 weeks and 3 calls to Mr Holt, I did not receive my jewelery. I had to contact the police who began an investigation. I did contact the hotel manager who's response at the time was "it could have been UPS that lost the package." The investigation has revealed that UPS never received the package. It has now been 6 months and I have still been unable to receive anything including an aknowledgement from this property for losing the most valuable possession I own. I now must prepare to pursue legal options and will never stay at another Hampton Inn again.
- Official Description (provided by the hotel):
- A peach of a place in the heart of northern Georgia... Welcome to the Hampton Inn Ringgold-Ft. Oglethorpe. We are conveniently located off I-75 at exit 350 Battlefield Parkway nestled in the shadows of Lookout Mountain. Hampton Inn Ringgold - Ft. Oglethorpe is closely located within the following points of interest, Chickamauga Battlefield, The Colonnade Theater, Georgia Winery, Hamilton Place Mall, UT of Chattanooga, Chattanooga Technical College, Dalton State College and many Outlet Malls. Hotel amenities include interior corridors, free parking, exercise room, guest laundry, free hot breakfast, indoor pool and spa, free local calls, full cable w / HBO, free high speed internet, irons with ironing boards, hair dryers, and coffee makers in every rooms. We hope you choose Hampton Inn Ringgold - Ft. Oglethorpe when making your reservation. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Ringgold-Fort Oglethorpe Hotel Ringgold