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“Awesome” 5 of 5 stars
Review of BEST WESTERN PLUS Richmond Hill Inn

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BEST WESTERN PLUS Richmond Hill Inn
2.5 of 5 Hotel   |   4564 US Highway 17, I-95 & Exit 87, Richmond Hill, GA 31324-3308   |  
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Ranked #1 of 11 Hotels in Richmond Hill
GreenLeadersBronze level
A TripAdvisor Member
“Awesome”
5 of 5 stars Reviewed January 27, 2014

Enjoyed our stay for two days can't say enough about the place its attention to detail, Staff is courtious, Breakfasts were wonderfull wide variety..staff paid attention to details and customers needs. Would recommend to anyone visiting to use this hotel. although the rating was 3 out of 5 I would give it a 4.5

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, February 1, 2014
Dear Member,

Comfort, cleanliness, and customer service have to e the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay. I will share your comments with the team and we look forward to serving you again the next time you are visiting the area.

Thank you,

The management team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

Traveler rating
    579
    185
    55
    14
    19
See reviews for
328
320
36
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Charlottesville
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2014

I am driving to Orlando with my family. We decided to stay here and continue our trip the next day. What a great surprise. We were greeted by a warm and friendly receptionist and immediately accommodated. The lobby, elevator, hallways and room were neat and clean. The room was quiet and bed comfortable.

Some of the biggest surprises were the little extras that really made us wish we could stay longer (extended hours for the pool, free coffee and hot cocoa 24 hours, fresh baked cookies at 6:00 PM, and a full breakfast at 6:00 - 10:00 AM.

This was a great stay.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, February 1, 2014
Dear Kevin K,

Comfort, cleanliness, and customer service have to be the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay. We are all pleased to hear you enjoyed not only the little items we are able to offer but our wonderful staff as well. I will share your comments and the team and we look forward to serving you again the next time you are visiting the area.

Thank you,

The Management team at
Best Western Plus Richmond Hill
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charleston,sc, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2014

This is probably the best hotel along I 95 in Georgia. Have stayed here many times. Also good place to stay if you don't want to stay in Savannah but visit the city. Easy drive to city and trolley tour with free parking. Hotel is always clean and neat with a friendly and helpful staff. A couple good restaurants just a short drive away.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, February 1, 2014
Dear Donald C,

We love repeat guests! Thank you for the great words about the hotel. When a guest comes back by choice we know we are doing something right. There are so many options today it really is all about the customer service. Our team offers great customer service and they truly enjoy what they do.

At your service,

The team at
Best Western Plus Richmond Hill
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usa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 21, 2014

We booked this hotel because all of the extra stuff they advertised, we were conned. First when I checked in there were cookies on the front desk, when I got the bags and the kids just one minute later the desk clerk put them away. I said hey kids they have cookies, the desk clerk said oh no we don't. Oh well I said they have nachos, the clerk said not unless you check in before 5. The game room had a dart board and foose ball table, but no darts or foose ball. The heated pool was freezing and had not' been cleaned in a while. It's advertised as 24 hour access but the signs clearly states no swimming between 9 pm and 8 am. The 40 item breakfast buffet counted coffee creamer, and sugar as two of their items. But the real disappointment was the wifi would not work in our room in the morning. We asked a maintenance man and he said they shut the band width off to the rooms so people won't stay till check out time. Oh well. Two out of five because the bed was comfy and the room was clean. Hope this helps someone.

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, January 28, 2014
Dear teharke,

Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit to our property. I Have shared your feedback with our entire team to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior customer service and accommodations on your next visit to the area.

Warm Regards,
The team at
Best Western Plus Richmond Hill Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 15, 2014

Was very disappointed with the hotel. We booked it because we wanted to have a few extras on our last day of our travels before reaching our destination. The hotel boasted a nacho bar which was not even enough for our group. They also boasted fresh cookies after dinner but there were not enough to go around. The "ice cream bar" consisted of a freezer behind the counter with only some frozen treats in it. Also the internet was poor. Although they had everything they listed on their site it was misleading.

  • Stayed January 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, January 16, 2014
Dear teharke,

Allow me to apologize on behalf of our hotel for failing to meet your expectations during your recent visit to our property. I have shared your feedback with our entire team to ensure we handle these types of situations differently in the future. We all hope you were able to relax in the indoor heated pool and spa on your trip as well.

Again, thank you for your time and valuable feedback. We sincerely appreciate it nd hope you will give us another chance to provide you with superior customer service and accommodations on your next visit to the area.

Warm regards,
The team at
Best Western Plus, Richmond Hill GA
Report response as inappropriate
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Ocean, United States
1 review
5 of 5 stars Reviewed January 12, 2014

I'm often travelling with a pet and am frequently disappointed with the hotels that accept pets. This hotel was exceptional. Very friendly staff, excellent warm cookies & happy hour snacks as well as a great breakfast. Plenty of well maintained space to walk the dog and first floor rooms that easily accommodate access to the dog walking area. HIGHLY recommend.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, January 16, 2014
Dear Jacquelin N,

Thank you for taking the time to write a review about our hotel with such positive feedback! I have shared your comments with the staff and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,
The team at,
Best Western Plus, Richmond Hill GA
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Fruitland Park, FL, United States
1 review
5 of 5 stars Reviewed January 8, 2014

Compared all the hotels in the Richmond Hill area. Read all the good and negative comments on each one. Though I wanted to pay a little less per night, I also wanted to feel safe and comfortable in the area, so I selected the Best Western Plus. I was not disappointed. Traveling with the family, I made one request for accommodations, and the staff helped me with everything. Staff is professional and service oriented.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela C, Guest Relations Manager at BEST WESTERN PLUS Richmond Hill Inn, responded to this review, January 11, 2014
Dear Harold O,

Comfort, cleanliness and customer service have to be the three most important things when traveling and we'd like to thank you for noticing we provide them all. It is so wonderful to hear when a guest is happy and have enjoyed their stay. I will share your comments with the team and we look forward to serving you again the next time you are visiting the area.

Thank you,

The management team at
Best Western Plus Richmond Hill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Richmond Hill Inn

Address: 4564 US Highway 17, I-95 & Exit 87, Richmond Hill, GA 31324-3308
Phone Number:
Location: United States > Georgia > Georgia Coast > Richmond Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Richmond Hill
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Richmond Hill Inn 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
This is a Southern gem property! Savannah South at I-95 exit 87. Our heated saltwater-mineral indoor pool and spa are open until 12:00 a.m.! Start your morning with our free deluxe hot breakfast including sausage, two types of eggs, biscuits, make your own Belgian waffles, French toast, six different cereals, yogurt, fresh fruits, sugar free syrup and much more, over 25 items in all. Paula Dean has even been to our hotel!!! ... more   less 
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Also Known As:
Best Western Plus Richmond Hill - Savannah South Hotel Richmond Hill
Best Western Richmond Hill
Richmond Hill Best Western

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