Only one problem keeps me from rating this hotel as "excellent". We got little sleep because of a clicking noise from the refrigerator. We didn't realize this until it was too late to ask for a change of room (i.e. in the middle of the night). More on this later.
Overall, this is a just a wonderful hotel particularly if you're traveling with your furry friend. The rooms, hallways and lobby were immaculate and beautifully decorated. The rooms are large, attractive and odorless (particularly important to me). There was a small problem with the card key locks, but this is minor and the staff were very helpful and friendly about the issue. The morning breakfast was extensive and generous.
But what will stand out in my memory is Tommy Beyer, General Manager, who brings customer service to a level not seen very often these days. I had reported our problems sleeping to the front desk in the morning and while the attendant was very nice and gave me some dog biscuits for our Molly, she simply made a note of the issue and that was that. When I received a survey by email a few days later I filled it out. Within hours I heard from Tommy Beyer with a solution that lived up to Hampton Inn's guarantee of 100% satisfaction.
It's not always about a perfect stay because things can go wrong. For us it's more a about how a disappointing sleep on the road is dealt with by the hotel staff. Hampton Inns have always been our favorite along I-95 and will continue to be our first choice every time. I just wish all of their hotels were pet-friendly.
- Official Description (provided by the hotel):
- Our Hampton Inn Savannah I-95 North hotel is located just outside of Savannah in Port Wentworth, GA. Our hotel is near Savannah Airport and offers easy access to all downtown Savannah attractions. Enjoy our comfortable amenities like our free hot breakfast and free wi-fi. ... more less
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- Also Known As:
- Hampton Inn Savannah - i-95 North Hotel Port Wentworth
- Hampton Inn Port Wentworth
- Port Wentworth Hampton Inn