My husband and I went to Savannah to get married, after shopping around I found this hotel. It seemed to be a nice place at a reasonable rate. I booked 3 nights at this hotel for a total price of $407.00 for a King room. I booked through Orbitz and my receipt said that I wouldnt be charged until Check in or check out. Since I booked several weeks in advance I wanted to be sure that I wouldnt be charged on my debit card until i checked in. I called and spoke with the manager, who assured me that I wouldnt be charged until I checked into the hotel. Two friends that would be attending my wedding also booked at this hotel. I called the manager at this hotel and confirmed all of our reservations and checked the room types and rates. Apparently the rates are made up as they go. Because the manager quoted me 129.98 for Friday night 139.98 for saturday night. When I called back to double check everything I was quoted a rate of 99.00 a night. When I questioned this, I was told that I couldnt have the cheaper rate because of the day that I booked which was 3 weeks earlier. Anyway, I accepted that I had to take the higher rate, and that Sunday when I went to make a large purchase with my debit card, It was declined. Yes, the hotel had told me just on Friday that my card wouldnt be charged 407.00 until I checked in and on Sunday my card had been charged. I called the hotel and talked with Andy the owner. He was very nice and said that for some reason I had been charged for 4 nights instead of 3, which was wierd since I knew that the 3 nights was $407.00. When I questioned this he said that he didnt know anything and would have to have the manager call me back. When she called me back she said that he was wrong and they were sorry that they charged my card. But it had been done, so we moved on excited about our trip. When we arrived at the hotel, check in was fine, although the desk clerk was very unfriendly the manager met me at the desk and was very nice, she gave me the keys to my room. When we got to our room, I was suprised by how small it was. We did have a king room, but there wasnt even room for us to pass each other in the room, The room has very nice decor, beds were comfortable and it was very clean but the size of the room was ridiculous, and the walls are so thin, I could hear every word the man in the room next to me said and I know he could hear me. I also had to take cold showers on both Saturday and Sunday, apparently everyone in the hotel was taking showers at the same time. But to top it off more of our friends came in and stayed at the country inn and suites right behind our hotel and paid a lot less money for a much nicer room.
Saturday night the power went out in three counties. And we knew it was going to be out all night. This was our honeymoon, and we wanted a place that had lights and airconditioning. Several of our wedding guest that were staying in different hotels, decided to get credit for their rooms that night and drive to a place that had power. All of their hotels glady offered them refunds and they were on their way, when we went to see if we could check out and get credit for the night, the management would hear of it and would do nothing to make it right. They wouldnt even open the door of the lounge so that we could check out. It was completely ridiculous and this hotel alone ruined my Honeymoon.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other