DO NOT STAY AT THE INN AT MULBERRY GROVE! First of all, I am not an angry person and I have spent several hundred nights at hotels all around the world so I've seen almost everyrthing - until I checked into this motel. I was led to stay at the Inn at Mulberry Grove because of reviews on Trip Advisor so I feel compelled to provide other readers with candid information about this hotel. Customer service at the Inn at Mulberry Grove is horrible...especially considering that it is a small MOTEL, with TINY rooms, across the street from a loud, busy truck stop.
My experience almost mirrors that of another guest. I was visiting Savannah (which is about 10 MILES away) with my wife for a romantic weekend and booked a king size room. I too called the hotel to verify my reservation and room type. Upon arrival, I checked in and was given my key. When I got to the room, I was surprised that it was an extremely small double room. Having experienced this before at other hotels, I went back to the lobby and informed the attendant that I was mistakenly given a double room as opposed to the king room that I reserved. She informed me that all the king rooms were booked with the exception of a room with a jacuzzi. She informed me that I could pay double the rate that I was paying and get that room. After continuously saying that there was nothing she could do, and saying that I didn't get my room type because I booked my room on the Internet, I began to plead for her to call the owner. The owner (via phone) concurred that there was nothing that they could or would do for me (even though there was a king room available) and that I could leave. The owner told me that he would find another place for me to stay - which he did. However, it wasn't a favor as the place would be at a higher rate and he wouldn't pay the difference. After I told him that my wife hated chain hotels (which is why we were at his inn) and we didn't want to stay there, the OWNER told me that I couldn't stay at his hotel because he didn't like me and thought that I might be a problem.
I have never been told that I could not stay at hotel because I wanted what I reserved and stood my ground. If there had not been another king room available, I would not have been so bothered, but there was a king room available. At the end of the day, you should not stay here because your room type is not guaranteed. You should not stay here because management cares nothing about making up for their mistakes - The owner was rude and hung up in my face during our conversation. You should not stay here because booking via the Internet guarantees you nothing.
Again, I was led to stay at the Inn at Mulberry Grove because of reviews on Trip Advisor. There are other, better hotels closer to Savannah with a better staff and more willingness to work with people on vacation. Don't let the manager's response comments sway you into staying there like they did me. Find somewhere else to stay. Don't have your wife or husband say, we should have listened to that guy on Trip Advisor. Find somewhere else to stay, you might have to anyway like I did.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Management Response
tarasbrats, Marketing Consultant
(Management representative)
Nov 12, 2007
Thousands of guests love Inn at Mulberry Grove. But even for this one unhappy guest, the owner wants to apologize for an unpleasant experience. He has taken measures to correct quickly mentioned issues, including conducting customer service training and correcting online booking issues (which were at the core of overbooked KING rooms). In contrast to this reviewer's opinion, many guests appreciate having gas -- some of the area's most affordable -- conveniently right across the street. The brand new $3.5M hotel, right on I-95, featuring custom, decorator furnishings is not a cheap motel, except in the affordable cost to the guest.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.