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Inn at Mulberry Grove: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 35 Reviews
5.0 of 5 stars
16
4.0 of 5 stars
8
3.0 of 5 stars
1
2.0 of 5 stars
4
1.0 of 5 stars
6
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#1 of 12 hotels in Port Wentworth
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  • Address: 101 O'Leary Road, GA Highway 21 @ Interstate 95 Exit 109 Port Wentworth, GA 31407
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Setting budget boutique hotel benchmarks, the new showplace Port Wentworth hotel blends designer travel comforts, complimentary amenities (including... This description is based on information provided by the hotel.
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Check Rates: $85 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Inn at Mulberry Grove

( 17-21 of 35 )
“Great Hotel, Loved it!”

Inn at Mulberry Grove

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5 of 5 stars
cobrma0617
Feb 21, 2008
1/1 found this review helpful

I will make this short and sweet. I have stayed at many hotels and this was one of the best. The rooms are beautiful, quiet and the price was not bad. We plan on staying their again in about another month. I would have my friends and family stay here. We stayed there with our three children and still had plenty of room.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cobrma0617's Summary
Date of Stay: February 2008
Traveled with: Family with young children
Visit was for: Other
Age group: 25-34
Member since: February 21, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $85 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Don't Go There!!!”

Inn at Mulberry Grove

Feb 18, 2008

I wasn't aware that the rooms would be soooo small. I had a room with a king sized bed, which is what I asked for but the room was so smaill that it hurt to watch tv in bed...it was just that close. Also, the walls are paper thin. My husband and I listen to man in the other room snore all night long. I got no sleep. We checked out the next day and check in at the country suites across the street.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancelliam's Summary
Date of Stay: February 2008
Member since: February 18, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $85 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Cute little place!”

Inn at Mulberry Grove

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4 of 5 stars
Georgia
Feb 18, 2008

Surprising a cute little place for the price. The staff was very friendly and the room was spotless. We went for a quick cheap weekend and would stay here anytime over any other econo place. The breakfast was the only disappointment.

  • This TripAdvisor Member:
    • Liked — Price was great for an unplanned weekend getaway
    • Disliked — breakfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
deemeck's Summary
Date of Stay: February 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: April 24, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
People with disabilities, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $85 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Do Not Stay At The Inn At Mulberry Grove!!!!!!!”

Inn at Mulberry Grove

Oct 30, 2007
2/2 found this review helpful

DO NOT STAY AT THE INN AT MULBERRY GROVE! First of all, I am not an angry person and I have spent several hundred nights at hotels all around the world so I've seen almost everyrthing - until I checked into this motel. I was led to stay at the Inn at Mulberry Grove because of reviews on Trip Advisor so I feel compelled to provide other readers with candid information about this hotel. Customer service at the Inn at Mulberry Grove is horrible...especially considering that it is a small MOTEL, with TINY rooms, across the street from a loud, busy truck stop.

My experience almost mirrors that of another guest. I was visiting Savannah (which is about 10 MILES away) with my wife for a romantic weekend and booked a king size room. I too called the hotel to verify my reservation and room type. Upon arrival, I checked in and was given my key. When I got to the room, I was surprised that it was an extremely small double room. Having experienced this before at other hotels, I went back to the lobby and informed the attendant that I was mistakenly given a double room as opposed to the king room that I reserved. She informed me that all the king rooms were booked with the exception of a room with a jacuzzi. She informed me that I could pay double the rate that I was paying and get that room. After continuously saying that there was nothing she could do, and saying that I didn't get my room type because I booked my room on the Internet, I began to plead for her to call the owner. The owner (via phone) concurred that there was nothing that they could or would do for me (even though there was a king room available) and that I could leave. The owner told me that he would find another place for me to stay - which he did. However, it wasn't a favor as the place would be at a higher rate and he wouldn't pay the difference. After I told him that my wife hated chain hotels (which is why we were at his inn) and we didn't want to stay there, the OWNER told me that I couldn't stay at his hotel because he didn't like me and thought that I might be a problem.

I have never been told that I could not stay at hotel because I wanted what I reserved and stood my ground. If there had not been another king room available, I would not have been so bothered, but there was a king room available. At the end of the day, you should not stay here because your room type is not guaranteed. You should not stay here because management cares nothing about making up for their mistakes - The owner was rude and hung up in my face during our conversation. You should not stay here because booking via the Internet guarantees you nothing.

Again, I was led to stay at the Inn at Mulberry Grove because of reviews on Trip Advisor. There are other, better hotels closer to Savannah with a better staff and more willingness to work with people on vacation. Don't let the manager's response comments sway you into staying there like they did me. Find somewhere else to stay. Don't have your wife or husband say, we should have listened to that guy on Trip Advisor. Find somewhere else to stay, you might have to anyway like I did.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Owner and customer service; Truck stop across the street, Actually a cheap motel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrtotalpackage's Summary
Date of Stay: October 2006
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: October 30, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Other
Was this review helpful? Yes No
Management Response
tarasbrats, Marketing Consultant
(Management representative)
Nov 12, 2007
Thousands of guests love Inn at Mulberry Grove. But even for this one unhappy guest, the owner wants to apologize for an unpleasant experience. He has taken measures to correct quickly mentioned issues, including conducting customer service training and correcting online booking issues (which were at the core of overbooked KING rooms). In contrast to this reviewer's opinion, many guests appreciate having gas -- some of the area's most affordable -- conveniently right across the street. The brand new $3.5M hotel, right on I-95, featuring custom, decorator furnishings is not a cheap motel, except in the affordable cost to the guest.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $85 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“DO NOT STAY HERE!!!!”

Inn at Mulberry Grove

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1 of 5 stars
Charleston, SC
Oct 14, 2007
3/3 found this review helpful

My husband and I decided to book this hotel for our one year wedding anniversary after looking at the website and reading positive reviews. When I called to make the reservations, I told the lady at the front desk that it was our anniversary and I needed a room with a king sized bed. She assured me that she would place me in a room with a king bed. A few days before our arrival, I called to confirm our reservations and she said "Yes we have you down for October 13th for a room with a king sized bed". When we arrived at the hotel, the lady at the front desk ran my husbands credit card and then basically threw our room key at us and grumbled that the room was outside on the left. We walked into our room to discover that there were 2 double beds. We figured that perhaps she put us in the wrong room. We went back to to front desk to tell her and she said "We put you in that room because we don't have anymore rooms with a king size bed." I reminded her of how I had made specific reservations over a week ago and had called the hotel 2 days before to confirm. She told me there was nothing she could do because everyone was already locked into their rooms. I asked her to reverse my husband's credit card and we would go some where else since we didn't get what was promised. She refused and then denied telling me that I would have a king sized bed. Now why in the world would I book a room wtih no guarantee that my husband and I would even be able to sleep in the same bed on our anniversary?! I told her that this was unacceptable and I wanted to speak to her manager. She got irate and began yelling at me about how she couldn't reverse the credit card because it was after 12pm and how she couldn't bump anyone out of their room. Again, I told her that I was not accepting that answer and if she couldn't give us the room we booked then she would either have to reverse the credit card so that we could leave or let me speak to her manager. This made her even more irate. She began slamming things down on the desk and yelling even louder, saying that this wasn't her fault but she would fix the problem and reverse the credit card so that we could leave. After about 5-10 minutes of arguing with her and asking to see management she finally reversed the credit card. My husband and I went next door to the Wingate hotel and the lady at the front desk was extremely nice. She told us she had a room that we could check into immediately. After searching her computer for a moment she said "How about this..since this is your anniversary and it sounds like you have gotten it off to a bad start why don't I give you a suite for the same price as the regular room?" Our stay at the Wingate was wonderful! Our room was HUGE! For about $50 cheaper than the dinky, dirty room at the Mulberry, we got a beautiful room about the size of a one bedroom apartment! The lady at the Wingate saved our wedding anniversary from becoming a disaster! Do NOT stay at the Mulberry but I do HIGHLY recommend the Wingate. The staff is extremely friendly and hospitable and the hotel and rooms are clean and spacious!

  • This TripAdvisor Member:
    • Liked — Nothing!
    • Disliked — Everything!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harvardchic82's Summary
Date of Stay: October 2007
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: April 23, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Was this review helpful? Yes No
Management Response
tarasbrats, Marketing Consultant
(Management representative)
Nov 12, 2007
We apologize for this guest's experience and, after meeting with various online vendors, have put into action measures to quickly correct overbooking issues. Inhouse the owner has asked for staff feedback and addressed customer service training. In contrast to this traveler's review of liking "nothing," the Inn is getting noticed and appreciated for comfortable accommodations, added value affordability, and practical conveniences. However, we regret when any traveler's expectations are not met and will endeavor to take this traveler's comments to heart and make ongoing and continual improvements that the owner expects and our guests welcome.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $85 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Inn at Mulberry Grove

( 17-21 of 35 )
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Inn at Mulberry Grove Address

101 O'Leary Road, GA Highway 21 @ Interstate 95 Exit 109, Port Wentworth, GA 31407