The Holiday Inn and Suites in Pooler is definitely my place to stay while in Savannah! Even before I arrived, the customer service was EXCELLENT! I was visiting Savannah for an orientation with my daughter for college. I was exhausted from being on the road. I called to inquire about an early check-in and the desk clerk, Justin, took care of me. Although the exact room type that I had reserved was not available, Justin searched and gave me options. As a weary driver, I was pleased!
The customer service in the dining room was over the top thanks to the efficiency and great attitude of a young lady named Angel. I dined on a Sunday morning, and so did everyone else in the hotel, it seemed like. Angel must have waited on over half of the tables in the dining room, with a great attitude and a smile on her face! I watched Angel as she worked the room like a champ! The dining room seemed to be short staffed, but because of Angel's positive and attentive disposition, the wait didn't seem as bad. Angel definitely should be commended on her team work.
Another great encounter was with the front desk manager, Dorian. I happened to ride on the elevator with him and expressed a concern that I had in my room Mr. Dorian assured me that he would take care of the issue (telephone in room malfunction). Mr. Dorian handled my concerns with a professional disposition.
The location of the hotel was very convenient to Savannah, the price was good, the hotel was clean, the customer service was excellent. However, there is always room for improvement, so I would say that on the weekends, the dining room should make sure to have better coverage so to decrease customer wait times. Excellent Choice!