I travel to Savannah several times a year and alwasys stay at a holiday inn. Since the there is one right off of 95, exit 102 near my work, I always stay there. SInce I am a plantimum card holder, I checked in early, but didn't really observe the entire room until late, the night of 8/29/13. When I entered the bathroom, it smelled like mildew. I thought possibly when the maids washed the bathroom floor, they used dirty water. I called the front desk and told them what I experienced and asked to talk to a manager on duty. I also mentioned if I could get my room changed, but they put me through the managers desk - Randy Money. Since I never got a phone call back, it felt like I had no choice but to stay in the room. The next day, as I was leaving, I ran into Randy Money in the lobby. I explained to him that I am the one that left a message on his phone last night. He was very apologetic about the condition of the room. He went on to say what the reason was, that is, a dirty shower curtain. When I asked why, he said that the maids may have missed that room and he left it at that! Normally, when there is a complaint at a holiday inn, management "fixes" or makes the stay less troubledsome by offering something off or accomondating that stay in some way. I was surprised that Randy Money did nothing to "fix" this issue. There was another review that made comments about the smell as well. You would think that if a manager read the reviews, they would have at least addressed this issue in the past! Signed, very dissatisfied customer!
- Official Description (provided by the hotel):
- The Holiday Inn Savannah/ Pooler Hotel warmly welcomes you to Pooler, Georgia There's so much to see and do, whether your visit brings you to us for business or pleasure. Savannah, the sultry 'Belle' of the SE Coast captivates visitors from all around the world. The historic district is an artist pallet of stunning architecture and 24 beautifully laid squares with towering Magnolia trees and ancient, majestic Oak's draped with Spanish moss. Visitors can enjoy many activities from taking romantic horse-drawn carriage tours, to dining aboard the Savannah River Queen, or they can relax and take in a live musical at the famous Savannah Theatre. Closer to home you'll find other fabulous attractions that appeal to youngsters and the young at heart such as: Mighty Eighth Air Force Museum, Five Star Family Fun Park, Oglethorpe Speedway Park, Roebling Road Speedway, Crosswinds Golf Club and Southbridge Golf Club. Pooler is conveniently located off I-95 and only 8 minutes from Historic Savannah, and 2 miles from the Savannah / Hilton Head Airport. Let us introduce you to our brand new, full service Holiday Inn Savannah West. It's a whole new Holiday Inn concept; it's vibrant and bold with a contemporary look. Let our specialist team assist you when planning your event; whether it's a wedding, reunion, banquet or meeting. ... more less
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- Also Known As:
- Holiday Inn Pooler
- Pooler Holiday Inn