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“Excellent” 5 of 5 stars
Review of BEST WESTERN PLUS Savannah Airport Inn & Suites

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BEST WESTERN PLUS Savannah Airport Inn & Suites
2.5 of 5 Hotel   |   155 Bourne Avenue, Pooler, GA 31322 (Formerly Bradbury Suites)   |  
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Ranked #3 of 12 Hotels in Pooler
GreenLeadersSilver level
Macon, United States
1 review
“Excellent”
5 of 5 stars Reviewed 4 days ago NEW

Awesome location. Only 20 mins from downtown Savannah. One exit away from all eaters. Great staff especially Eddie. He was a lot of fun and great personality. Clean facility. The decor in the hotel lobby was awesome, very refreshing. Spacious rooms. The bed slept really good. We loved the bedroom sink which give any of counter space. Plenty of parking each night except for our last night, which was understandable since it was a Friday night. Next time we are in Pooler, this will be our first hotel of choice.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 3 days ago
Dear Valued Guest,

We are truly ecstatic to receive such a wonderful review. 5 STAR is truly honored. We are very glad that you enjoyed your stay with us. We have a high standard for cleanliness. We glad that you found your room to be very clean and comfortable. It is also nice to hear that you highlighted our team member, I will certainly share your positive comments with Eddie. We invest a lot of time and effort to train our team to ensure the highest level of personalized service. Once again thanks for recommending us and we look forward to seeing you again when you are next in the town.

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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155 reviews from our community

Traveler rating
    86
    41
    12
    10
    6
See reviews for
56
49
12
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Lex Park, Md
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

Exceptionally friendly and helpful staff. Breakfast unimpressive. Convienent location. Exceptionally friendly and helpful staff. Breakfast unimpressive. Convienent location. Exceptionally friendly and helpful staff. Breakfast unimpressive. Convienent location.

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 3 days ago
Dear Valued Guest,

Thank you for taking the time providing us with feedback from your recent stay. We are glad you found our location to be very convenient. We are pleased to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful. We are sorry for inconvenience that you experienced with breakfast services. Thank you for your business and please know we value your comments and appreciate the feedback. All the best and hope to see you soon again!

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed 1 week ago

Generally, the Best Western Plus in Pooler was fine. Comfortable place. However, there were two problems that I can't overlook.

We checked in about 6:30pm, got settled and went to dinner (by the way, Splendid Shabu is an excellent place for dinner. Go there!) and got back about 9pm. An hour later, a young couple is trying their key in our door. A few minutes later, the desk clerk who checked us in calls our room and asks who's there. Apparently, he somehow deleted our reservation from the computer. After a visit to the front desk, it was sorted. The phone rang again at 11:20pm, but only rang once, so I can't say whether it was the confused desk clerk again.

Anyway, the underwear. We were packing to leave the next morning and had everything ready to go. My wife noticed something under the luggage bench and asked if we had forgotten something. I reached under the bench and pulled out a pair of men's underwear. They were not mine! Thankfully, they seemed clean, but they went instantly into the waste basket nonetheless. We let the desk know on our way out. The woman at the desk explained that they are training new cleaning staff and apologized. She gave us a gift bag of bottled water and pretzels, which was nice of her. However, I just can't see us ever going back there.

Stayed December 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 1 week ago
Dear Valued Guest,

Please accept our sincerest apology for the inconvenience you experience about your recent stay with us. We assure you that this is not the usual standard of our service to our guests. We have reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are extremely sorry that your experience with our hotel was not satisfactory. We greatly appreciate your comments, as it helps us to improve our service and provide a better experience to each of our guest. We sincerely hope that you will give us another chance in future to serve you again.

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed 5 nights in one of the suites and the staff was so pleasant and kind. Tina went the "extra mile" and served us breakfast with a personal touch. Eddie and Mina at the front desk saw to our every need with a smile. Even Vicky, our housekeeping staff saw we had everything we needed. The hotel was recently remodeled and looked modern and up to date. Very nice! I would recommend this hotel to anyone wanting to stay in the Savannah area.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 1 week ago
Dear Valued Guest,

Thank you so much for the fantastic comments. We are all about creating authentic experiences and I’m so happy you took a chance on us and allowed us to exceed your expectations. We consistently strive to ensure our guests feel the welcoming, warm, helpful and attentive service from the moment they arrive until their departure, which I am pleased you did experience. Thank you for your recommendation of our hotel, and we look forward to servicing your future lodging needs.

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, United States
1 review
5 of 5 stars Reviewed 1 week ago

Not a bad thing to say. Clean room, very friendly and helpful staff. Easy to get to Savannah from. Nicest Best Western we have been in. Would stay here everytime. Social hour in lobby was a nice touch.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 1 week ago
Dear Valued Guest,

Thank you for taking the time to share your review on TripAdvisor! We strive to maintain a high level of guest satisfaction and comfort. Clean rooms and helpful courteous service are our highest priority. We are very pleased that you enjoyed our happy hour service. We appreciate your business and look forward to seeing you again on your next visit!

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stanford, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

Great value. Rooms clean. Friendly staff, even late check in. Observed staff helping child find the pool. Breakfast room was kept clean, even during crowded and rushed dining hours. Bottom line, everything worked. Would stay there again.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 1 week ago
Dear Valued Guest,

What a delightful review! Thank you so much. We are happy that you were impressed by both by our product and service. We do strive to ensure all of our guests needs are met providing superior customer service. I will certainly share your positive comments with our team for further encouragement; it is always nice to see the outcome of our efforts. All the best and hope to see you soon again!

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had not been in a Best Western in 20 years. I was pleasantly surprised to find it to be such a beautiful and clean hotel. It was bright and up-to-date. It even had a counter top bathroom sink. Felt more like a Marriott than the Best Western that I remember. I will be back. Staff was friendly even as I checked out at 5 AM. The shuttle was ready as promised and even the driver was in a good mood.

One caution. They need 24 hour notice for the free shuttle service both going to the airport and the return. Arrange for it when you reserve the room.

  • Stayed November 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MasterkeyHotels, Marketing Agency at BEST WESTERN PLUS Savannah Airport Inn & Suites, responded to this review, 1 week ago
Dear Valued Guest,

Thank you so much for the great review about your recent stay with us! 5 STAR is truly honored. We always love to hear from a happy guest. We are pleased to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful. We are glad that you praised our shuttle service. Thank you once again for your time and we look forward to welcoming you back in near future.

Warm Regards,
The Management Team at
BEST WESTERN PLUS Savannah Airport Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Savannah Airport Inn & Suites

Address: 155 Bourne Avenue, Pooler, GA 31322 (Formerly Bradbury Suites)
Phone Number:
Location: United States > Georgia > Pooler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Pooler
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Savannah Airport Inn & Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The BEST WESTERN PLUS Savannah Airport Inn & Suites is conveniently located near Savannah International Airport and the National Museum of the Eighth Air Force. We are also within a short drive to the Historic District of Savannah, Crosswinds Golf Club, Georgia Tech Savannah Campus, Savannah Technical College Crossroads Campus, JCB North America, Gulfstream Aerospace Corporation, Home Depot Distribution Center, Coca Cola Bottling Company, and FlightSafety International. ... more   less 
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Also Known As:
Bradbury Hotel Pooler
Best Western Pooler
Pooler Best Western
Best Western Bradbury Hotel

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