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“Really Poor Service” 1 of 5 stars
Review of The Lodge and Spa at Callaway Gardens, Autograph Collection

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The Lodge and Spa at Callaway Gardens, Autograph Collection
3.5 of 5 Hotel   |   4500 Southern Pine Dr., Pine Mountain, GA 31822   |  
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Ranked #1 of 5 Hotels in Pine Mountain
Shreveport, Louisiana
1 review
2 helpful votes 2 helpful votes
“Really Poor Service”
1 of 5 stars Reviewed July 28, 2013

I have stayed at other Marriott Autograph resorts in the past and I hope my experience is not indicative of what they have become. I returned to Callaway after having been there many years ago because I thought my family would enjoy it.
While the overall experience was nice, the service at the Marriott Autograph was deplorable and put a damper on the whole experience. Food service at the pool took nearly 2 hours for our kids food. They were nice enough to comp our kids meals, which were already free. We experienced this at the pool on more than one day. Unfortunately, service was similar in the bar and restaurant. Despite notifying management nothing seemed to change. Then when we had a small problem with the room, we waited similarly for someone to fix it. While the activities and gardens were fun, this resort is not high up on my list to ever visit again.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    131
    106
    31
    7
    7
See reviews for
83
112
5
37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • Any
English first
Cedar Bluff, Alabama, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 27, 2013

We only spent one night but were delighted with our stay. It's quiet and relaxing. The restaurant is quiet with good food and service. If you like nature you'll enjoy the scenery. We didn't see a lot for children but they do have a beach and water sports.

Room Tip: Upper floors give a better view.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2013

First family vacation and stay to Callaway Gardens Lodge and Spa. Incredible staff, clean hotel, and perfect location when at the Gardens. The room was very large and great shower. Can't wait to return!!!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 24, 2013

Went on a coupon for the night -included breakfast, spa credit, and entry to Gardens. Super buffet breakfast with eggs to order, beautiful room with an OK view. Loved my massage! Ate a light dinner in the lounge - very good soup.. Love the cold lemon water in the lobby. Really refreshing after the hot drive. But what I remember most was the excellent service - everywhere- from the front desk, to the spa attendant, the waitresses and especially the bellmen.

Room Tip: Some rooms are on the parking lot -- avoid these.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Massachusetts, United States
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 17, 2013

This property is nestled within Callaway Gardens, and therefore close to all of the attractions. Our room was lovely, luxurious. The bathroom had both a glass-enclosed shower and a soaking tub. Bed was very comfortable. We ate dinner in the lounge, which was very quiet. Food OK, but slow in coming. Waitress offered a percentage off the meal, without our mentioning it. Very few guests around, although maybe because it was a Sunday night. Buffet breakfast was quite good, especially the home made omelet. The price for the room included a pass to Callaway Gardens itself.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 14, 2013

We stayed at this property for a family reunion and I can honesty say that this was the best experience in hospitality I've experienced in a long time. Our rooms were neat, clean and modern with a small balcony, large bathtub and spacious bathroom. The breakfast buffet was well worth the money and there are plenty of activities suited to families with children of all ages as well as couples. The staff were always friendly and willing to help guide us in the right directions when we had questions about nearby attractions. We really enjoyed our time here and hope to visit again soon.

Room Tip: Our room did not have a microwave which is what we look for when traveling with a large group of peo...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Ga
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 8, 2013

This was our third trip to The Lodge and Spa at Callaway Garden in Pine Mountain, GA. This particular visit was part of my birthday gift. I was born three days after the Fourth of July so this time of year is always special to me. We were wowed by the ambience and cozy atmosphere. We only stayed one night, but we were greeted and treated as if we were the Obama's! This was our third time back and most of the staff remembered us and treated us like royalty. We relaxed, enjoyed the pool and body sculpting center, but what keep us coming back other than the customer service and comfort is the Friday night seafood buffet. O' my God! You haven't eaten seafood until you feasted on the cuisine at the Piedmont Restaurant! From the all you can eat crabs, to the shrimp and grits, the salads and the mouth watering desserts... it's a feast that's head and shoulders above anything we ever tasted. Come and enjoy The Lodge and Spa at Callaway Garden you will be surprise what you find buried in the woods of rural Georgia... Bernard (Mk.11:24)
and
Esther

Room Tip: All the rooms are "top shelf"! You choose...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge and Spa at Callaway Gardens, Autograph Collection

Address: 4500 Southern Pine Dr., Pine Mountain, GA 31822
Location: United States > Georgia > Pine Mountain
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Pine Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Lodge and Spa at Callaway Gardens, Autograph Collection 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
The Lodge and Spa at Callaway Gardens is an oasis located within the 13,000 acre Callaway Gardens community, just 1.5 Hours south of Atlanta. The Lodge is adjacent to a plethora of activities for the family, couples, group outings, and corporate meetings and team building. These activities include golf, tennis, hiking and biking trails, Treetop Adventure, ropes course, a lake and beach, Discovery Center, Butterfly Center, and Sibley Horticultural Center. The Lodge and Spa is a LEED Certified green hotel offering 149 smartly appointed guestrooms and suites. With a 13,000 sqft award winning spa, an outdoor pool set within gardens, and a full service three meal Piedmont Grille and Ironwood Lounge, you will have all the amenities at your finger tips for a relaxing getaway. ... more   less 
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Also Known As:
The Lodge And Spa At Callaway Gardens, Autograph Collection Hotel Pine Mountain

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