I was attending an event in the area, and this hotel was one of two affiliated with the event. I took a look at their website, thought it looked okay, and for the most part, the reviews were decent. And after a long week at work, I decided to go ahead and pay extra to get an upgraded room with a jacuzzi. The trouble started when we drove in the parking lot. My friend wouldn't even let me walk in by myself because so many guys were hanging out at the entrance (about 15). Upon entering, it still looked decent, but I had to wait an exceptionally long time to check in. I had booked on the hotel's website around lunchtime of the same day, but they had no record of my reservation. I ended up getting the last jacuzzi room, but of course it didn't work! But to their credit, when we called to complain, they apologized and said our room would be at the cheaper rate, but still! I would never have booked there in the first place had it not been for the jacuzzi! My friend went to get some ice and couldn't find any. He stopped by the front desk to ask where it was and was told they did not have any. I needed to iron my clothes the next morning and found the ironing board, but no iron! And it was one of the hardest beds I had ever slept on. Upon leaving the next morning, I knew had I seen the place in the light of day, I probably would not have ever checked in anyway. More people hanging out, litter all around, etc. There are just too many hotels/motels in the area to choose this place!

This is a good hotel going bad. The hotel room was large and clean. The staff were attentive. The problem with the hotel is there seem to be a lot of people who stay at the hotel on a long term basis. Although some of these people were friendly and helpful, some of them were rude and somewhat frightening. I went to the hotel with my mother and my daughter who is 26. Young men hung out together in the parking lot, and strolled together in the hotel. They would make inappropriate remarks to my daughter, making us feel uncomfortable. The breakfast buffet was unusually good, but some of the young men would talk to hotel guests about what it was like being in a gang (the violence). They made it sound like they were happy about their gang activity. One elevator didn't work, the other smelled like pee. Light bulbs had been taken from our lights, and batteries were gone from the remote. This made us think they had a problem with people stealing from the rooms. We stayed at the hotel because of the price, but this is also attracting a low level of clientele. As nice as our room was, I would advice staying at this hotel with caution.

I was not familar with the Amberley Suite Hotel until I was asked by my boss to reserve a meeting room and several rooms for our district sales managers, as well as myself. The sales staff was on the job. They took care of everything excluding the smallest details. The hotel itself was more than I expected. The rooms were charming-and the front desk staff was exceptional. I always hate having the pressure of setting up these events but something always go wrong. Not this time-everyone had a great stay. We will be back.

The hotel staff were friendly but the rooms were outdated. The hair dryers must be the first prototype and there were no paper towels or kitchen towels in the kitchen area. Pets were allowed and there were pet droppings outside some of the entrances and they were not removed while we were there for 3 and 1/2 days.