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“You get what you pay for” 3 of 5 stars
Review of Crossland Economy Studios - Atlanta - Norcross

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Crossland Economy Studios - Atlanta - Norcross
2.0 of 5 Hotel   |   200 Lawrenceville St, Norcross, GA 30071 (Formerly Extended Stay America)   |  
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Ranked #16 of 38 hotels in Norcross
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36 people have reviewed this hotel

Traveler rating
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    6
    3
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Newnan, Georgia
1 review
3 of 5 stars Reviewed June 12, 2013

Great staff -needs up-grate on cable and the TV is old school .Having said that the staff did seem
to give a hoot about our comfort and the quality of our stay. No Ice machine available- they don't have one .....

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed May 10, 2013

Staff was friendly and helpful. However the hotel is old and barely kept. The room was small, and sitting on the nightstand was an old bubbled out TV that had a bad connection. I was then greeted with pubic hair in the sheets. Hmmmm... Not so ok!

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Atlanta - Norcross, responded to this review, May 10, 2013
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our hotel staff being friendly; however, we apologize that we were not able to meet your expectations. We take pride in offering great customer service and in the overall appearance of our hotel. With this in mind, we are disheartened to read that you found the level of cleanliness to not be in line with our company's standards. As this hotel’s manager, I can assure you that I have taken the necessary steps to ensure your experience is not repeated.

Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. Please contact me, at 770-729-8100 or htn@extendedstay.com<mailto:htn@extendedstay.com>, so we can speak directly. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Norcross, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 29, 2013

You know a hotel has issues when they run out of toilet paper. Obviously for this price you don't expect it to be The Ritz, but when you're a hotel and toilet paper is an issue, soap and condiments are rationed like they're in post WWII Germany, one has to wonder why.

Now, if you're looking for a cheap place and have no expectations at all, this is the place to be. There are 2 female managers in the office who seem to be in a competition as to who can be the nastiest and the rudest. I wouldn't recommend this place to anyone expecting service though they are in a service industry. Room service is once per week and given the very rudimentary cleaning done on that once per week, good knows what's been allowed to build up. Bring you Benadryl. Location is close to a police station and fast food restaurants, so that's convenient. But it's also close to a fire station and railway. Between sirens and train whistles, do not expect peace and solitude.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Crossland Economy Studios - Atlanta - Norcross, responded to this review, May 1, 2013
Teddi - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the staff were not attentive to your needs and the level of cleanliness overall did not meet your expectations. With these issues in mind, I have spoken with the staff about the importance of keeping our property clean and providing all of our guests with friendly customer service at all times.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at zswain@extendedstay.com. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooresville, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 25, 2013

I would say, overall a very average experience. My requirement was to get a fully equipped kitchen in the room and within $50. I paid $43. I got what is expected in that price. Not more than that.

Positive - Money saver. Its rare to find a two double bed room with a kitchen within 20 Miles of Atlanta in that price.

Negatives - Entry to the room is from the road and not through the lobby. This is not the best feel of security. Rooms are old with old appliances. Not specious.
The front desk guy didn't know how to smile. But his service was ok, he called in to check if everything is working fine. :)

My suggestion is, you can choose this hotel only if you need a studio room (basically a kitchen) and you dont want to spend much.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Economy Studios - Atlanta - Norcross, responded to this review, March 27, 2013
Thank you for taking the time to write a review of your stay. I am so disappointed that our guest service representative failed at making you feel welcomed. Please accept my apology. In response to your feedback, I am working diligently with my team to assure this will not happen again. We continually work to improve our hotel, so I really appreciate your feedback . If you have any additional feedback, please reach out to me at HTN@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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Memphis, Tennessee
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed March 16, 2013

Was there 3 days and went ok. Found the bed was too hard for me but, the room was clean and everything worked. You have to stay there over a week to get room service and I didn't know this before I booked my stay and people should keep that in mind. it is what it is, a no thrills hotel that has a kitchen to allow you to cook your own meals.

Room Tip: Nice priced Safe clean rooms If it weren't for the train coming through every few hours then...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Economy Studios - Atlanta - Norcross, responded to this review, March 18, 2013
Thank you for taking the time to write a review of your stay. I'm thrilled that you enjoyed our clean rooms and location. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 14, 2013

This was my first time in Atlanta. I'm really glad I found this hotel. Everyone is really nice, they help you with everything. The location is really good, it is really near a bus stop that takes you to the Marta Station so I didnt need to take my car into the city. The rooms are spaceous, they have everything you need for a long stay (Kitchen, Kitchen utensils, iron).
The only thing I would improve are the TV's. Too old and the signal wasn't very good for some channels.
I recommend this place for anyone who needs a not so expensive place with really good amenities.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Crossland Economy Studios - Atlanta - Norcross, responded to this review, February 18, 2013
I appreciate you taking the time to write such a positive review. It's great to hear that everyone was nice and helpful. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crossland Economy Studios - Atlanta - Norcross

Address: 200 Lawrenceville St, Norcross, GA 30071 (Formerly Extended Stay America)
Phone Number:
Location: United States > Georgia > Norcross
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Norcross
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Atlanta - Norcross 2*
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Also Known As:
Extended Stay Norcross
Norcross Extended Stay

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