You know a hotel has issues when they run out of toilet paper. Obviously for this price you don't expect it to be The Ritz, but when you're a hotel and toilet paper is an issue, soap and condiments are rationed like they're in post WWII Germany, one has to wonder why.
Now, if you're looking for a cheap place and have no expectations at all, this is the place to be. There are 2 female managers in the office who seem to be in a competition as to who can be the nastiest and the rudest. I wouldn't recommend this place to anyone expecting service though they are in a service industry. Room service is once per week and given the very rudimentary cleaning done on that once per week, good knows what's been allowed to build up. Bring you Benadryl. Location is close to a police station and fast food restaurants, so that's convenient. But it's also close to a fire station and railway. Between sirens and train whistles, do not expect peace and solitude.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 1, 2013
Teddi - I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the staff were not attentive to your needs and the level of cleanliness overall did not meet your expectations. With these issues in mind, I have spoken with the staff about the importance of keeping our property clean and providing all of our guests with friendly customer service at all times.
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We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at firstname.lastname@example.org. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.