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“Great property” 5 of 5 stars
Review of TownePlace Suites Atlanta Norcross

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TownePlace Suites Atlanta Norcross
2.0 of 5 Hotel   |   6640 Bay Circle, Norcross, GA 30071   |  
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Ranked #3 of 38 hotels in Norcross
Atlanta, Georgia, United States
1 review
“Great property”
5 of 5 stars Reviewed February 22, 2013

The excellent and professional staff made our stay pleasurable. The rooms are well kept and comfortable for a great price. My husband and I were looking for a home and kept having t
o extend our stay and the staff was very gracious and accommodating. I highly recommend this property!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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111 people have reviewed this hotel

Traveler rating
    68
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    12
    4
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41
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
NorCal
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 14, 2013 via mobile

I stayed for four days for business in the area. I'd stayed at the full service Marriott previously and thought the full kitchen would be nice for the week - plus it was a lower price!

The room was of good size and had a nice layout. I was comfortable for the week. However, I found the bathroom dirty - sink, tub and floor all had hair. The overall condition is rough. They did just replace the carpet in the room, but the hallway was depressing. The kitchen had minimal supplies - one two knives and largest was the size of a steak knife. Only three glasses and cooking tools limited.

The breakfast was low maintenance but okay. Nothing that wasn't pre wrapped with long shelf life - bagel, muffin, cereal. The bananas were green but they had a great beverage selection.

When I asked about a grocery store when checking in they didn't offer map or even have one available. It was like I was bothering them when asking.

Guest was smoking pot somewhere in the building, but that is tough for staff to track down.

Room was quiet, larger and okay. I will probably check out the residence inn in town the next time around.

Some small changes could make a big difference.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie6640, General Manager at TownePlace Suites Atlanta Norcross, responded to this review, February 24, 2013
We appreciate your feedback and thank you for taking time to assist us in improving. I have made sure the may housekeeping staff was aware of the short comings of the room cleanliness and the missing items. As we are getting ready for our renovation in Mid-April, we should be able to make much more improvements than you've mentioned that need to take place. We will be adding a Breakfast Room which will allow us to not have to have everything prepackaged at breakfast and a wider selection. We will also have "In A Pinch" which will be our little market place at the hotel. I'm sorry that we did not have the directions that you needed and that too is being addressed. We hope that you will give us another opportunity to WOW you with our customer service and great hotel the next time you are in the Norcross area.
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San Juan, Puerto Rico
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed January 27, 2013

Wow, I just found this in my emails. I stayed here back in July 2011 and had a very nice experience. The staff was helpful and friendly, the hotel clean and the surroundings beautiful! Thank you so much Ms. Laurie A Thomas for those personal touches. I will never forget this and would stay here again.
NP

Room Tip: Higher Floors, pretty view
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laurie6640, General Manager at TownePlace Suites Atlanta Norcross, responded to this review, December 28, 2013
Thank you for the kind word and remembering your stay. We would love to have you back again especially since we have had a full renovation of the rooms, hallways, lobby and a brand NEW Breakfast room with seating and a number of new breakfast items. Looking forward to another visit from you when in the Norcross area.

Thank you,
Laurie Thomas, General Manager
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Sao Paulo, SP
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2012

I've moved to Atlanta to work for a couple months, and had the pleasure to stay at this simple yet cosy hotel.
Room is big enough to make you feel comfortable. Nice kitchen, great bed, set of pillows to choose from. Very clean, cleaned 3 times a week, leaving it as new everytime, thanks to great Ms V!
The best part of all is the staff. Always attentious and happy to help, be it from saving me bringing some breakfast food from the fridge way past time, teaching us foreigners how to use the washing machines, patient with our endless amazon orders =), helping out with the internet, even bringing an extra floor lamp to make the room as light as I needed it, or just being there for a quick chat about mundane stuff.
Look for Sherries and Laurie, the always cheerful manager! =)
Best value, and price couldn't be bettter.
Kuddos to the team!

Room Tip: If you like privacy, rooms facing the back of the hotel has no view to the other hotel in front of i...
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suwanee, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

Appreciated how spacious, comfortable and clean the rooms were. The General Manager, Laurie, took special care that we were taken care of and happy during our stay. 3 kids... room keys - that says it all. Was great over the holiday. Loved the grab and go breakfast - very convenient!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sudbury
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

It is a very clean hotel with spacious rooms. I am from Canada and didn't know what to expect with the free breakfast but was very pleasantly surprised with the great breakfast for "on the go set". I stayed over Thanksgiving and the service was incredible, very personalized service. The General Manager Laurie was great and took special care to make sure that we were comfortable and happy. It was a 'warm' setting, I actually felt as if I was coming home by the second day of my four day stay. I was even able to do a wash as the laundry room facilities for visitors was economical and very clean.

Room Tip: Top floor is very quiet
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

I read with disbelief the negartive review. I just finished a 4 night stay here and it was great. Honestly, the breakfast bar was stocked and plentiful and even more, the place was clean as could be. I did not notice any of the negative problems the earlier review alluded to. In fact, rthe General Manager Laurie told me that she has been at this property for several years and there was no change in management. The common areas, especially the bathroom and the washroom were in great shape. The linens inthe room were all clean and crisp. Teh bed was firm and comfortable. And best of all, it was QUIET! I highly recommend it and will come back to this hotel if I ever am in Atlanta/Norcross again. It really was a wonderful experience.

Room Tip: I loved the rooms in the back, very pastoral setting to look out your windows at trees.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Atlanta Norcross

Address: 6640 Bay Circle, Norcross, GA 30071
Phone Number:
Location: United States > Georgia > Norcross
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Norcross
#4 Family Hotel in Norcross
#6 Romantic Hotel in Norcross
Price Range (Based on Average Rates): $
Hotel Class:2 star — TownePlace Suites Atlanta Norcross 2*
Official Description (provided by the hotel):
NEWLY RENOVATED!!! Our updated look is sure to put the WOW in your statement when you walk into your newly updated suite. All new Stainless Steal appliances, New Mattresses and Queen Size pillows, New Sofa/Sleepers, Granite Counter tops. We also have updated our breakfast to a Deluxe Continental in our new Breakfast Room. Belgium Waffles, Hard Boiled Eggs, Yogurt Fruit Parfaits, Cut Fruit Cups as well as our Muffins, Bagels, English Muffins, Cereals, Fresh Fruit, Juice and Coffee. We are your "Home Away From Home" in a quiet, suburban neighborhood just minutes away from shopping at The Forum, Historic Norcross and Perimeter Mall. Catch a game at Coolray Field to cheer for the Gwinnett Braves or Visit the Gwinnett Arena both in close vicinity to the hotel. Stone Mountain Park, Buckhead, Downtown Atlanta and even Six Flags over Georgia are no more that 15-20 miles from our location and we have all your comforts of home. The most amazing Front Desk team to help you with your travel destinations once you arrive and our Housekeeping team is here for your "Suite" needs. We look forward to having you enjoy time here at the TownePlace Suites Norcross, just awarded the 2012 Certificate of Excellence from TripAdvisor. Also from Business Travel News' 2011,2012 & 2013 U.S. Hotel Chain Survey voted TownePlace Suites #1 Mid-Priced Extended Stay Hotel Brand! ... more   less 
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Also Known As:
Towneplace Suites Atlanta Norcross Hotel Norcross
Towneplace Suites Norcross

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