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“Very average Courtyard by Marriot” 3 of 5 stars
Review of Courtyard Atlanta Norcross/Peachtree Corners

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Courtyard Atlanta Norcross/Peachtree Corners
3.0 of 5 Hotel   |   3209 Holcomb Bridge Road, Norcross, GA 30092   |  
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Ranked #9 of 38 Hotels in Norcross
Hermosa Beach, California
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
“Very average Courtyard by Marriot”
3 of 5 stars Reviewed March 18, 2013

Stayed here for business in March. Very disappointed as it was nowhere near as well equipped as other Courtyard locations.

The plus side: adequate, comfortable rooms. Comfortable beds. Small sink area with coffee maker. Just okay.

Negatives: very small fitness 'centre', snail slow internet (and always dropping out), No cafe, no bar, no hot food available. Nowhere accessible in the area for a decent meal (there is a Panera Bread nearby - but good luck negotiating the roads!)

Staff was efficient and friendly enough - just the property that left them down, A much better comparison and better value is the Wingate in the same locality.

Not recommended at all for business or leisure.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    22
    31
    17
    6
    3
See reviews for
12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 15, 2013 via mobile

This particular location was a bit dated. The staff did leave something be desired. I felt as if housekeeping was annoyed I was still in my room past 12pm, because I was handed my towels and asked for the trash. The office staff was more accommodating, but it still felt a little forced. Overall my stay was pleasant but not what I'm use to with Marriott.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gottagetgone
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 12, 2013

My husband and I stayed here in October. Upon arrival, my husband marked the car and I went to check in. The guy at the front desk was very friendly, a little bit too much so. When I provided my ID to the clerk, he stated, "Your mother must be beautiful, because you have great genes!" Okay, I am very well traveled, have circled the globe, and I can put up with a few remarks. I politely filled out the required paperwork, and went back outside to gather my belongings. The clerk chit chatted, then winked several times before I left the lobby. Whatever, unprofessional, but whatever. I just let the remarks slide, as I was there to enjoy a few days in the city with my husband, and did not want any drama.

We went to our room, which was standard and decently clean and comfortable. Odd odor was noted in the room, but we were tired and just wanted some dinner and rest after a three hour road trip. We stayed two nights without any major issues. At checkout, I paid the bill of less than $150 on my credit card, signed off on that total, and went home. All good, right? A big WRONG.

In a few weeks my credit card bill arrived.... and I had been charged TRIPLE what my bill should have been. Calling the hotel got me no answers, and NO call back from staff after leaving several messages. After getting nowhere via several attempts to make contact, I contacted my credit card company and started proceeding for a charge back for the questioned amount. The credit card company attempted to resolve the situation for over two months, but also got NO answers as to why I was over charged. Finally, my credit card company issued me a refund. But here is where the story gets interesting....

One week after I was issues a refund by my credit card company, this hotel RECHARGED me, and actually forged a NEW CHECK IN DATE, and CHARGED ME THE SAME AMOUNT THAT I DISPUTED. ACCORDING TO THEM, I SPENT AN ADDITIONAL TWO NIGHTS IN THEIR HOTEL FOUR MONTHS LATER. Considering that I haven't stepped foot back in that hotel, city, or state since October, this is very disturbing. I had to contact my credit card company again, and they refunded the fraudulent charges and blocked my card to avoid anymore charges from this shady company.

I would like to let the clerk that charged my card the second time know that his name is on the receipt for the charges, and the credit card company has taken note of his identity. CRIMINAL charges for credit card fraud and identity theft are now being sought. I hope it was worth it, as now criminal and civil liabilities will be filed. What were you thinking? Hope you like prison strips buddy, I bet you will look great in them. I hope your cell mate admires your good genetic make up as well.

I will NEVER trust the hotel chain again. They lied, stole, and committed criminal acts against me. Most con artists have the decency to buy you a meal before they screw you against your will, but here they just look to rob you blindly.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris S, General Manager at Courtyard Atlanta Norcross/Peachtree Corners, responded to this review, September 5, 2013
I am very sorry for the situation that you encountered at this hotel this past October. As of March, 2013, this hotel has new ownership and new management staff as well. I can not speak to the lack of response on behalf of the prior ownership or management. However, I can assure you that this type of an issue would not be tolerated by my company or anyone on the current Leadership Team at the Hotel. Additionally, I can assure you that any and all guest relations issues are addressed in a more timely and favorable fashion than what you experienced. I can say with a great deal of certainty that this was an isolated incident and is not commonplace at this hotel or any of our Marriott Family of Hotels. I hope that you would reconsider and allow the new team at the Courtyard Atlanta Norcross/Peachtree Corners a chance to earn your confidence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 6, 2013

I wondered why this place was so inexpensive. Inside it is your basic Courtyard, but without and elevator. Not a big deal unless you happen to be on the second floor. Overall a good value, just be aware.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, AL
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 6, 2012 via mobile

...decent rooms, ok staff, nothing special but fine for the price. Rooms seem dated, parking lot a bit noisy (wedding crowd?), close to shopping and the highway. Would stay again when in the area, but would not be my first choice with a Marriott just down the road

  • Stayed August 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
66 reviews 66 reviews
19 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 27, 2012 via mobile

The room was a standard courtyard setup and was clean and well maintained. The location was easy to get to, and the staff professional and friendly. I paid less then $60 for the stay...unbelievable for a Marriott on the edge of a major city.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herndon, Virginia
Top Contributor
111 reviews 111 reviews
63 hotel reviews
Reviews in 64 cities Reviews in 64 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed October 18, 2012

I stayed here for four nights on business in October of 2012. I was doing business a bit north of the area in Duluth but wanted to be a bit closer to 1-285 and Atlanta, so this hotel's location was perfect. The rate was fantastic and the room was typical Courtyard and very clean, with nice pillows and a well-equipped desk/working area, with outlets in all the right places.

Marianne at the front desk was wonderful, and made me well-aware that there were no elevators at this property (Marriott aficionados: this is the "original" Courtyard style) - and noticing my very large suitcase, made sure I was in a room that could be accessed without stairs.

Hotel was quiet, property was well-lit and I felt safe. Parking was free and ample. I didn't use the gym or breakfast area here on this visit. At the price I paid (~$107/night), I will return when business brings me back to the area.

Room Tip: Rooms on the second floor or terrace level can only be accessed with stairs, so if you have a lot of...
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Atlanta Norcross/Peachtree Corners

Address: 3209 Holcomb Bridge Road, Norcross, GA 30092
Location: United States > Georgia > Norcross
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#7 Business Hotel in Norcross
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Atlanta Norcross/Peachtree Corners 3*
Number of rooms: 131
Official Description (provided by the hotel):
The renovated Marriott Courtyard Atlanta Norcross GA hotel is a travelers oasis, conveniently located minutes from downtown Norcross and near the Forum on Peachtree Parkway featuring upscale shopping and dining. ... more   less 
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Also Known As:
Courtyard By Marriott Atlanta By Marriott Norcross/Peachtree Corners Hotel
Courtyard Norcross
Norcross Marriott
Norcross Courtyard
Courtyard Atlanta By Norcross

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