I did my research before booking this hotel. I felt safe booking this hotel given the many positive reviews. I cannot believe that no one mentioned that this hotel is surrounded by an abandoned gas station, plaza, and low end motel. It did not feel like a safe area. When we went to check in, there was a woman asking if she needed to sign in to attend swimming classes at the hotel pool. The receptionist waived her off and said there was no need. As in, we don't care or keep track of who wanders around our hotel. This added to my concern over the location and the surroundings.
We checked in and proceeded to our room. We began unpacking and noticed there was a large reddish orange stain on the bedding. I asked the front desk if they could change the bedding (this was at about 5p.m. only about 5 minutes after we checked in). They said their housekeeping went home and that was not possible. My husband and I decided this on top of all of the other concerns mentioned above, this was the last straw. The receptionist (his name tag said "concierge") didn't seem concerned when I brought up the reasons we did not feel comfortable staying at the hotel. I had booked it for three nights. Although we had only been at the hotel for a total of about 15 minutes he refused to refund me all three nights and said we would have to pay for the first.
We ended up staying at the Hilton Garden Inn Kennesaw, which I would very highly recommend. I am very surprised that this hotel had as many positive reviews as it did. I would strongly suggest doing a Google Maps walking tour of the area to see if you would feel comfortable staying in this area.
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- Also Known As:
- Comfort Inn Mcdonough Hotel Mcdonough