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“Nice people, average facility” 3 of 5 stars
Review of Holiday Inn Express Marietta-Atlanta Northwest

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Holiday Inn Express Marietta-Atlanta Northwest
2.5 of 5 Hotel   |   1250 Franklin Road, Marietta, GA 30067   |  
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Ranked #2 of 34 Hotels in Marietta
Indianapolis, Indiana
1 review
“Nice people, average facility”
3 of 5 stars Reviewed October 11, 2013

We have stayed at several HIExpress hotels and this one was below par. The breakfast was mediocre cafeteria grade at best. The wifi was spotty. The renovation was recemt but the work was not great. Beds and shower good! Ice machines both ran out. Staff was friendly and helpful. I would probably not stay here again.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, October 13, 2013
Thank you, 3catsinIndy, for your review, as it will help us to improve in areas we may have dropped the ball in. The WIFI issue is being looked into as we have had a few other complaints and that is not up to our standards. We have received a recent renovation that included new carpet, wall paper/paint, and new mattresses. I do hope that next time you are in town, you will stop by to give us a second chance to meet and exceed your expectations!
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143 reviews from our community

Traveler rating
    76
    28
    19
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    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Marietta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 9, 2013

I stayed here for a week while in training and I must say, this place is great! Excellent service, especially from a nice lady by the name of Debbie. Overall, a very pleasant experience! I highly recommend.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, October 11, 2013
Thank YOU! Not only for the 5 star rating but acknowledging Debbie by name! She will be so pleased to hear that she was pointed out as a cut above the rest. Thank you again for your wonderful review and we look forward to seeing you in the future.
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Columbus GA
1 review
5 of 5 stars Reviewed October 6, 2013

Finding a good hotel can be a daunting task when you're tired and need to recharge, but I knew that I couldn't go wrong with Holiday Inn Express, and it is especially nice when you have a great desk clerk such as Debbie.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, October 11, 2013
Thank you so much for your 5 star review and for your loyalty to our Holiday Inn Express brand! Debbie is absolutely a gem here and we are delighted to hear you recognize her by name! Thank you again and we look forward to serving as your host in your future travels.
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1 review
5 of 5 stars Reviewed September 26, 2013 via mobile

Stayed here for a week while in town for training. They took excellent care of me. I would recommend anyone to stay there. They answer every question and go out of their way to accommodate your needs. Just ask Elizabeth and Debbie!!!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, September 28, 2013
Thank you so much for taking the time to write a review about your wonderful stay. We have an All-Star staff and thank you for the shout out to Elizabeth and Debbie. They will be delighted to hear they were able to make a difference in your stay. We hope to be seeing you again on your future business trips!
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Ellettsville, Indiana
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

We have never been treated as well as we were on our recent stay--that turned into two stays! When the hotel we had booked ended up being a bit on the scary, shady side, we drove to the nearby Holiday Inn Express to check it over and to see if they had any rooms available for the night. We were on our way to welcome our son home from Afghanistan, but since my husband was on furlough we were on a tight budget. Elizabeth listened to our story then offered us a rate that was as close to the lower rate as she was able. She did a bit more checking then lowered the special rate another $10! She was extremely apologetic that there wasn't a room available right then, but she gave us directions to the restaurant where we were planning to eat--so we told her not to worry--we would go to eat then come back. When we returned she had our room ready, along with a goody bag for each of us for our trouble. Seriously?! Our trouble?! She had just gone above and beyond for us to get us a room at a rate we could afford--and she was apologizing to US for our trouble! Unbelievable! She then proceeded to let us know that she had put us on the 4th floor so we wouldn't be near the little-league soccer tournament guests on the second floor. The room was nice and clean, and breakfast the next morning was perfect. Although there were many guests the food was plentiful and the woman working in the dining room was pleasant.
We made a decision to stay at this hotel on our way home. When we called to see if there was availability they again offered us an excellent rate. At our check-in Elizabeth was again at the desk--welcoming us back! She remembered us and asked us how our son was doing and how the Welcome ceremony went. We appreciated her kindness and positive attitude, and will definitely stay there again!

Room Tip: 4th floor room was more quiet than 2nd floor room, but that may have been a coincidence!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, September 10, 2013
WOW! We are extremely excited to hear that Elizabeth went above and beyond to make you feel like family. We truly care about all of our guests. We are honored to know that we were your choice of hotel from the other options you had and that you shared your happy moment with our staff. We love welcome home ceremonies and hope that in your future travels we will see you again!
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1 review
4 of 5 stars Reviewed August 18, 2013

Creswan helped our family from being eat ten alive because of another dirty hotel .It was a welcomed change thank you to Allen and all staff
.The problems we had with room Allen help and gave us a even better room we felt safe and want to thank you all for a pleasant stay.My family thanks you for your southern hospitality and we will be back but in Canton GEORGIA
.. We love it there.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, August 24, 2013
Thank you so much, okeria46, for your outstanding review. We are delighted you chose us to be your Knight in shining armor and we are proud to provide a safe, clean place for you and your family. Our staff here really loves to help others. We hope to see you again soon!!
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1 review
5 of 5 stars Reviewed August 13, 2013

The breakfast was really good and I normally don't get a chance to eat breakfast when I'm staying in a hotel. Whenever I had a problem it was dealt with right away. My room was always cleaned really well when I got back each evening. All the front desk workers alway greeting me when I was coming back to my room or leaving in the mornings. I would definitely stay here and recommend to my friends and family.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnATL, General Manager at Holiday Inn Express Marietta-Atlanta Northwest, responded to this review, August 16, 2013
Thank you for your kind comments regarding your last stay at our hotel - I will pass them along to my team! We are very proud of our property and try to exceed every guest’s expectation! We look forward to seeing you again in your future travels!
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Additional Information about Holiday Inn Express Marietta-Atlanta Northwest

Address: 1250 Franklin Road, Marietta, GA 30067
Phone Number:
Location: United States > Georgia > Marietta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Marietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Marietta-Atlanta Northwest 2.5*
Number of rooms: 78
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Also Known As:
Holiday Inn Express Marietta-Atlanta Northwest Hotel Marietta

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