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“Great Customer Service and a Comfortable Bed” 4 of 5 stars
Review of Hyatt Regency Suites Atlanta Northwest

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Hyatt Regency Suites Atlanta Northwest
3.5 of 5 Hotel   |   2999 Windy Hill Road, Marietta, GA 30067   |  
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Ranked #2 of 33 Hotels in Marietta
Certificate of Excellence
GreenLeadersBronze level
Acworth, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Customer Service and a Comfortable Bed”
4 of 5 stars Reviewed February 16, 2013

My husband and I booked a king bed room to stay after watching the Atlanta Ballet perform Dracula. We checked in just after midnight and the desk clerk was alert and friendly. When we got to our room, it was trashed. Literally garbage all over the place and the bed was unmade. The hotel was very booked; Clearly the cleaning staff had not gotten to this room yet. We immediately went downstairs to inform the night clerk. Jon was still friendly and immediately apologized on behalf of the hotel. We were upgraded to a Regency Suite which was suitably clean, quiet and very comfortable.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
    165
    106
    37
    12
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Los Angeles
Level Contributor
41 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 29, 2013

I stayed at this Hyatt for 5 nights on a business trip. The hotel is very nice; very friendly stuff; nice lobby. The suites are very spacious and well appointed. The room service is quite good; the movie selection is good as well.

The location is not central; you're in the suburbs of Atlanta. Really nothing to do around; definitely need a car to get anywhere.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
3 reviews
5 of 5 stars Reviewed January 15, 2013 via mobile

This hotel is as consistent as you can get! Comfy, clean rooms with a great spot to work or lounge. Breakfast is fantastic for the healthy, picky eater! And a coffee bar to grab and go. Staff is also helpful and happy.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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South Carolina
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 13, 2013

We choose the hotel because of the suite layout. We were given a specially cleaned room for those with allergies. It was very clean and clean smelling.

I realize that we stayed on an off weekend. There were vacant rooms because it is primarily a business hotel. Unfortunately it was not fully staffed. The staff we encountered were friendly. One potential problem was they totally missed the scheduled wakeup call. Thank goodness we were not flying.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Hyatt Regency Suites Atlanta Northwest, responded to this review, January 22, 2013
I wanted to thank you for your comments regarding your recent stay at my property and apologize for not properly providing your wake up call - I will pass this along to my front office team to ensure we are correct going forward.
As you mentioned, we do have great suites - the entire property was recently renovated and we are proud of our hotel/services provided.
I look forward to you staying with us the next time you are in the area and exceeding all your expectations!

Sincerely,
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Toronto, Canada
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 12, 2013

Stayed at this hotel after driving for 10 hours on my way to Florida. I would highly recommend staying at this location. Not far off of the I75 and you don't need to leave the hotel once you get there. I ate at the lobby restaurant and the food was quite tasty. The hotel staff were extremely friendly and helpful. The room was big and spacious. The kitchen and sitting area were in one room and my bed was in another room. The bathroom was very spacious too! They have computers in the lobby for guests to use. Would definately come back here again!

Room Tip: When I arrived it was dark and dark in the morning when I left so I don't know what the views we...
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yuba City, California
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed January 10, 2013

My wife and I just stayed a total of 10 nights over the past two weeks at the Hyatt Regency Suites in Marietta GA. The experience left me wishing that Hyatt had more suites hotels. Here are my ratings on a Five Star scale:

* Location: 4 stars with easy freeway access
* Space: 5 stars with over 600 square feet of space, the rooms were easily twice the size
of most standard hotel rooms.
* Cleanliness: 4 stars.
* Staff: 5 stars. All staff were very friendly and helpful.
* Comfort: 3.5 stars. The beds a a bit soft and saggy for me, otherwise the rating would be higher. The rooms have a microwave and small refrigerator and two large flat screen televisions.
* Exercise: 5 stars. This hotel was easily the best exercise area I've seen with two rooms,
machines, treadmills and a full compliment of dumb bell weights. There is even a great view. The hotel also offer a card with about a 2.5 mile walk route. Nice touch.
* Breakfast: 4 stars. The breakfast buffet is very good with fresh fruit and other items that are of a higher quality than most breakfast offerings.
* Extras: The hotel has a "free" washer and dryer on the 7th floor. There may others on other floors but I don't know for sure. Self-parking is free of charge.

Tips: * A Wall Street Journal is delivered to your room six days a week. You can also get a USA Today by asking at the front desk. If you want a Sunday paper, it's $2.50 at the front desk.
* If you are a member of AAA, it is well worth it to get a AAA breakfast rate which includes the buffet breakfast for two. The is about a $25 value.
* If you have more than one device (my wife and I both used the internet) that you use for the internet make sure you tell the front desk so you are not charged twice.
* The coffee in the rooms is not so good and there never seemed to be enough sugar/creamer left in the room (an odd place to cut costs). Check near the bar area for a free coffee/tea self service stand. It's not always set-up but it is worth going there for morning coffee or tea.

The bottom line line is that I recommend the hotel and I will stay there again when I am in the area. My only complaint is that Hyatt still is behind the times in charging about $10 each day for internet access. Overall, I give the hotel 4.5 stars. This represents 4 stars for the hotel with an additional half a star because my wife was happy.

Room Tip: Ask for a room on a high floor for best views.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Hyatt Regency Suites Atlanta Northwest, responded to this review, January 22, 2013
Thank you so much for the kind comments and overall rating for your recent visit to my hotel! We truly strive to exceed every customers expectation! That being said, I will pass along all your comments to the respective department and strive to get a "5" on each category on your next visit.
Please pass along my thanks to your wife as well - I know how important that satisfaction is,,,

I look forward to you staying with us the next time you are in the area.

Sincerely,
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Darien, Illinois, United States
1 review
5 of 5 stars Reviewed January 3, 2013

Very spacious, clean and comfortable. Dog was pretty happy with the stay as well. Close to I75. Staying with a dog, they have you on the 1st floor, close to "dog walk". Very convenient. We stayed on New Year's Eve., there was a party on the 1st floor, and we didn't hear a thing.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Suites Atlanta Northwest

Address: 2999 Windy Hill Road, Marietta, GA 30067
Phone Number:
Location: United States > Georgia > Marietta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Marietta
#1 Romantic Hotel in Marietta
#4 Business Hotel in Marietta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Suites Atlanta Northwest 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Witness the reinvention of Marietta’s finest full-service, all-suites hotel. The multi-million dollar transformation of the Hyatt Regency Suites Atlanta NW hotel has unveiled a significant refresh of its atrium lobby, restaurant, lounge, guestroom-suites, landscaping and front entrance. Welcome to the transformation.Settle into the most spacious and comfortable choice of Marietta Georgia hotels. Hyatt Regency Suites Atlanta Northwest offers all you need for a successful stay – extra-large suites with separate work areas, delicious dining, flexible meeting space and the latest wireless technology. Conveniently located off I-75, this newly renovated Marietta hotel puts you in the heart of the NW business center and just minutes from Buckhead, downtown and shopping. Reward yourself with the service and quality only this Hyatt Atlanta suites hotel can deliver. ... more   less 
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Also Known As:
Hyatt Regency Suites Atlanta Northwest Hotel Marietta
Hyatt Regency Marietta
Hyatt Regency Atlanta Northwest
Hyatt Marietta

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