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“I receive excellent and the most pleasant inviting customer service that I have ever received in a hotel.” 5 of 5 stars
Review of Crestwood Suites of Marietta, Roswell Rd

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Crestwood Suites of Marietta, Roswell Rd
2.0 of 5 Hotel   |   2030 Roswell Rd, Marietta, GA 30062   |  
Hotel amenities
Ranked #14 of 34 hotels in Marietta
1 review
“I receive excellent and the most pleasant inviting customer service that I have ever received in a hotel.”
5 of 5 stars Reviewed September 15, 2012 via mobile

When I stayed at crestwood suites I felt so comfortable I was traveling on business and I going through a lot ,but coming to this hotel to get away was exactly what I need the property was well kept and the employees catered to all my needs . The first person that greeted me made my stay start wonderful Ms dale provided me with excellent customer service .whenever I need to take a vacation or if I know of anyone traveling in the Georgia area I will most certainly recommend this hotel . I want to personally thank you for my experience.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, September 18, 2012
Dear Guest,

I’m please to hear that you enjoyed your stay here at Crestwood Suites. We hope to be able to accommodate your hospitality needs in the future.
Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 people have reviewed this hotel

Traveler rating
    21
    11
    6
    7
    11
See reviews for
17
9
9
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed September 13, 2012

I recently stayed at this hotel for the Tennessee game at the Georgia Dome. It was a Priceline so I was slightly skeptical of what type of hotel I was going to get for the price, but I was pleasantly surprised when I arrived! I was greeting by two lovely front desk clerks, Ashley and Dale, I believe and was given wonderful customer service. When I got to the room it was clean and the AC was already running which was a big plus!!! We needed some extra pillows when we left and when we got back they were waiting for us in the room! We will absolutely stay here again on out next Atlanta trip!!!!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, September 18, 2012
Dear Guest,

Thank you so much for taking the time to write this review. I glad to hear that your stay with us was above and beyond your expectations. We hope to see you again in the future.
Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallahassee, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 2, 2012

If you are looking for water pressure, this is the place to be. Looking for a clean hotel with comfortable beds that actually have a fitted sheet on it? This is not the place for you. The furniture was well-worn, the mattress was uncomfortable, and general cleanliness was lacking.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, September 18, 2012
Dear Guest,

I’m sorry for any inconvenience that this may have caused you during your stay with us. We certainly pride ourselves on providing clean rooms. We hope that if you travel back to Marietta you will give us a second chance on meeting your expectations as well as ours. We recently added new carpet, flooring, and we continue to make improvements. Thank you for your view and we hope to see you again in the future.
Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Ky.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 1, 2012

We booked this hotel on Priceline, so we stayed there because it was cheap. It wasn't fancy, but it was clean. The bed was pretty hard, but we were only staying for a night.
But here's where we were seriously impressed: I left two pillows behind. I know it seems silly, but I really can't sleep without them.
We were almost to Tennessee when I remembered them. I called and told the worker the problem, and she said, "No problem! We'll mail them to you." She confirmed the address on our account and they were on our doorstep within two days.
If I could hug that girl on the phone, I would.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, September 18, 2012
Dear Guest,

Thank you for your feed back. In order for us to better ourselves we need more guest like you. It was our pleasure to mail you your pillows. Please think of us on your next trip to Marietta. We improve on daily bases, and based on our guests needs. Please contact me on your next trip, and we will have a more comfortable stay waiting for you.

Sincerely,

Chantel Hayes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed July 12, 2012

Let me count the ways: Was it the dripping bathrrom faucet, the AC that soaked the carpet, the room keys that mysteriously lost their codes, the wireless internet that seemed to work only in the bathroom, or coming back to find that the water was shut off in the building? At least it's cheap.

Room Tip: Get the best room by reserving one elsewhere.
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  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, July 26, 2012
Dear Guest,

Thank you for submitting your review. We do apologize for any inconveniences this may have caused you during your stay. We do appreciate your constructive criticism and will use your comments to improve our hotel. The water being off to the build was due to necessary repairs, and we try to provide as much of a notice as possible. We hope that in the future you will consider giving us a second chance.

Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2012

When I searched for a reasonable extended stay hotel I was very surprised to find Crestwood suites. I am always leery of these types of hotels. The reviews were good and the price for a double for a week were almost too good to be true. When I called the first person I talked to was Sommer. She was extremely helpful and friendly. Upon arriving the staff was helpful and friendly and to my surprise it was all more than I expected. Clean spacious rooms, and they were receptive to everything we needed. T.V.'s were a bit outdated however they showed the same picture any flat screen would have. For the money I give it five stars. The General Manager Julie Taylor was awesome and immediately addressed any concerns or questions we had. I also was impressed with the assistant manager Tanya. You know what they say about good leadership, leads to a great team. way to go Crestwood!! Wish there was one where I am going to now.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, July 13, 2012
Dear Guest,

Thank you for your response. We are glad to hear that you enjoyed your stay at Crestwood Suites. We look forward to having you as a guest in the future.

Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2012

This place is amazing! Great location, high standards of cleanliness, brilliant service, very friendly and helpful staff that wouldn't mind going out there way to help one another, made us feel so welcome and comfortable. I wish we could stay longer! Excellent experience!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSManagement, General Manager at Crestwood Suites of Marietta, Roswell Rd, responded to this review, April 3, 2012
Dear Guest,

We are please to hear that you enjoyed your stay here at Crestwood Suites, Marietta. Thank you for you feedback, and we look forward to providing you with your future hospitality needs.

Sincerely,

Chantel Hayes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crestwood Suites of Marietta, Roswell Rd

Address: 2030 Roswell Rd, Marietta, GA 30062
Location: United States > Georgia > Marietta
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 34 hotels in Marietta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites of Marietta, Roswell Rd 2*
Official Description (provided by the hotel):
Crestwood Suites - Marietta at the 120 Loop will make your stay more comfortable without stressing your wallet, giving you options that conventional hotels just don't offer: full-size, fully-equipped kitchens with refrigerator, stovetop, microwave, and coffee maker in every suite.At Crestwood Suites you can conduct business as usual with free local phone calls, private voice mail, and computer data ports in every suite. There is even a copy and faxing service at the front desk.Enjoy premium cable TV while relaxing on your reclining love seat or, if you want a workout, you can check out the local fitness center. There is also a 24-hour on-site laundry facility and vending area for your convenience. Guests with pets (dogs and cats) are always welcome. Since most Crestwood Suites are less than three years old you will have a comfortable, safe place to call home, with on site management, interior corridors locked exterior doors (access by room key card only), and plenty of exterior lighting. Whether traveling for a night, a week, or more, let Crestwood Suites - Marietta offer you "All the Comforts of Home". ... more   less 
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Also Known As:
Crestwood Suites Marietta Hotel Marietta
Crestwood Hotel Marietta

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