I checked into the Qualit y Inn after a 12 hour drive from Detroit MI, the room had 2 unmade beds, an empty beer bottle and pubic hairs all over the bathroom. After complaining to the front dest, they moved me into what's call a suite, it was the same layout as the first room except for it had 1 double bed and a sofabed, my original request was non-smoking with 2 double beds, Well after moving into the second room the sofabed was filthy and the manager only supplied 1 sheet and 1 blanket. I had to go through a lot to get moved into another room, then they put me into a 1 bedroom suite for a couple of hours, only to move me again into the 1st original room that I checked into in the beginning.
The front desk help was very helpful and awsome, it was the manager who had very poor customer service skill. I would never stay at this hotel again and I've stayed there in route to Florida for the past 10 years, even before it became a Quality Inn.
