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“The WORST hotel and manager ever seen” 1 of 5 stars
Review of Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
2.5 of 5 Hotel   |   2239 Powers Ferry Road, Marietta, GA 30067 (Formerly Homestead Studio Suites)   |  
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Ranked #17 of 34 Hotels in Marietta
Atlanta, GA
1 review
1 helpful vote 1 helpful vote
“The WORST hotel and manager ever seen”
1 of 5 stars Reviewed April 16, 2010

I stayed in many homestead properties as i have a traveling job...

**** this was the worst out of all ..... the manager is not friendly at all and try to boss you all the time..... he tries to tell you policies when he does not even know ****"what the complete policy is !!!!!!! "*******

*******DO NOT GO TO THIS HOTEL IF I HAVE A PET ********

  • Stayed January 2010, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 reviews from our community

Traveler rating
    17
    12
    3
    9
    18
See reviews for
13
9
12
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Marietta, GA
1 review
1 of 5 stars Reviewed January 11, 2010

The hotel is filthy and housekeeping services are nil. We had to stay 3 weeks and they only changed the sheets one time in that period. Once after I had requested 3 times (including once in writing to the manager) with no results that the room be cleaned and sheets changed, I waited 10 days, then went to the front desk and asked for sheets - and changed the bed myself. We left earlier than planned because it was so dirty! There were cigarette butts on the carpet that were there the entire 3 weeks we were there - never vacuumed up. I would say RUN from this place. IT IS AWFUL.

  • Stayed December 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Marietta - Powers Ferry Rd., responded to this review, February 9, 2010
"I recently received a copy of your review of the Homestead Atlanta - Marietta - Powers Ferry Rd.. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We know that our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable rooms at an affordable price that guests want to come back to. The room condition you describe is totally unacceptable to me and not at all representative of our quality standards. In response to your post, I have met with our hotel staff and used your review to help coach them on room cleaning and inspection policy.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
atlanta
1 review
1 of 5 stars Reviewed August 18, 2009

Nasty! Second time room not clean. Had to go a buy my own cleaning products and clean room myself. Dirty, wet wash towels in the bathroom from previous guest! Manager did nothing!

  • Stayed August 2009, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-AAL, Manager at Extended Stay America - Atlanta - Marietta - Powers Ferry Rd., responded to this review, February 9, 2010
"Thank you for taking the time to make us aware of your experience at Homestead Atlanta - Marietta - Powers Ferry Rd.. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.

Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve.

Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lockport, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2009

I booked a single room with a kitchen. It was extemely clean. The bathroom was well stocked with towels and washclothes. The bed was very comfortable. The A/C worked great. Check-in was a breeze. I asked for a room by the elevator so I didn't have to walk far and they accommodated me. Publix grocery store was very close so I stocked up on food and got dish soap. I made breakfast and dinner each day. Utensils, dishes, cups were spotless. I felt very safe here and everyone was very helpful and nice. It was very affordable and I would definately reccommend it. The referator, stove and sink were very very clean. I had no complaints at all. They did such a great job that before I left, I also cleaned the room spotless for them since that was the way I found it for me. Feel free to contact me at jeeperson@roadrunner.com with any questions. It was just too bad that they didn't have a pool. It would have made it PERFECT. I didn't find many pictures of the rooms on the web sites so I took some of my own to share with everyone.

  • Stayed August 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, SC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 8, 2009

I was nervous about this hotel because I only paid $49.99 for a king bed, sleeper sofa and kitchen! But it was fine. The best part is that it is off the main road and back in a wooded area. There was no traffic noise at all. The hotel in general was quiet but a neighbor's noisy toilet woke me up one morning. It is a no frills place but we had everything we needed and it was clean. There are a lot of restautants near by and a large mall. If you like Thai food try TOP SPICE next to toys R Us. It was some of the best Thai food I have ever had.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2009

I always stay at Extended Stay properties when I'm doing research, and the Homestead Studio Suites in Atlanta-Marietta-Powers Ferry did not disappoint. Clean room, reasonable price, friendly staff, quiet location, and close to where I was working for the week. The next time I'm in Atlanta, I'll be staying there.

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2009

My stay was wonderful, normally i'm afraid in hotels by myself, but at Homestead Studio Suites Atlanta-Marietta i felt like i was home, from the warm greeting the Hotel Manager Troy Askins gave to his continous ability to make my stay comfortable, I didnt want to leave..

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.

Address: 2239 Powers Ferry Road, Marietta, GA 30067 (Formerly Homestead Studio Suites)
Phone Number:
Location: United States > Georgia > Marietta
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #17 of 34 Hotels in Marietta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Atlanta-Marietta-Powers Ferry Hotel Marietta
Homestead Studio Suites Marietta
Homestead Marietta
Homestead Suites Marietta
Marietta Homestead Suites
Extended Stay America Marietta

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